Reference FAQ Project

1. Web-based
2. User version and staff-only version
3. All types of information, from ready-reference, to "where's the bathroom," to staff-only notes on troubleshooting.
4. Keyword searchable
5. controlled vocabulary (?)
6. Staff-only access to update
7. Multiple subsets, or FAQs, or databases (?)
8. fields like
   1. notes
   2. free-text
   3. date of last update
   4. name of staff who updated
   5. links to any URL
   6. links to WebPAC URL
9. limit access to portions by IP (?)
10. limit access to portions by login/password (?)
11. limit access to portions by III Patron API (?)

1. Content: how to
2. Content: reference cheat file
3. Content: troubleshooting notebook
4. Content: "Answer field" -- "Notes field" -- "Source field"
5. Features: URL within answer??
6. Features: categories/////limits??
7. Features: keyword search
8. Fields: date; initial contributor; notes field
9. Tech: customizable?
10. Input: staff input
11. Input: public input? //// switch this feature on/off??
12. Access: restrict access to staff?? IP restrict? Login restrict?
13. Access: staff version? --public version??
14. Deploy: multiple installs? -- subsets???

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    Sample products and other sites:
    1. Kent State Residence Services ResNet FAQ
       
       
    2. City of Clearwater Florida FAQ
       
       
    3. Reference Manager Web Poster
       
       
    4. Faq-O-Matic
       
       
    5. Orbital Knowledge Ware
       
       
    6. FAQ Manager
       
       
    7. Another Faq Manager, this one by imChat
       
       
    8. FAQ-IT
       
       
    9. The ZOPE FAQ Tool
       
       
    10. POWERFAQ

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    Project progress:
    1. This page exists!
    2. We want one! 6/1999
    3. Further detail specs--12/18/1999
    4. Agree to try FAQ-IT -- 12/18/1999

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    Send comments to The LMS Systems Department.