Tachelle Nettles

 

Education

Kent State University – Kent, Ohio, August 2011
Masters of Education in Instructional Technology, GPA: 4.0.

Bethune-Cookman University – Daytona Beach, Florida, April 2007
Bachelor of Science in Computer Information Systems, GPA: 3.89 (Summa cum Laude)
Study Abroad in Toulouse, France – Summer 2006

Experience

Graduate Assistant (August 2010 – August 2011)
Kent State University - Instructional Resource Center –  Kent, Ohio
-          Prepared weekly deposits and maintained budget spreadsheet
-          Assisted faculty and staff in identifying and resolving technology related issues in the classrooms
-          Assisted patrons with checking out and returning materials
-          Performed electronic fingerprinting and background checks for patrons
-          Revised Daily Deposit Sheet to make closing and deposits more efficient
-          Maintained Instructional Resource Center’s website using CommonSpot Web Content Manager
-          Assisted with the organization and coordination of Summer Exploratorium Technology Workshops


Enrollment and Match Support Specialist (March - June 2010)
Big Brothers Big Sisters of Greater Cleveland - Cleveland, Ohio
-      Provided ongoing Match Support between volunteers and mentored youth
-      Reassessed youth and volunteers in preparation for new matches
-      Conducted exit interviews by phone with all parties at match closure
-      Assessed reasons for match closure and made recommendation regarding re-match potential
-      Created and maintained spreadsheet of all children waiting to be matched to improve the follow-up process and increase efficiency

Information Technology Help Desk Specialist (March 2008 - September 2009)
Progressive Insurance -Mayfield Village, Ohio
-      Troubleshot various technical issues reported by internal customers
-      Contributed to resolution of hardware, software, telecom, security, VPN, and wireless issues while providing excellent customer service
-      Collaborated with coworkers to identify and respond to system outages quickly, which helped to minimize downtime and increase availability
-      Documented and resolved computer related problems or escalated to other IT groups as needed

Skills

Familiar Computer Applications and Technologies

-      Windows 2000, XP, Vista, 7
-      Microsoft Office (Word, Excel, PowerPoint, Outlook, Publisher)
-      Adobe (Acrobat, Photoshop, Dreamweaver, Flash, Reader, Premiere Elements)
-      Lotus Notes
-      Remedy Support Tool
-      Camtasia, Jing, Audacity, Photo Story 3
-      XHTML, CSS, CommonSpot
-      Moodle
-      Blogs, RSS Feeds, Social Networks, Podcasts, Screencasts, Wikis

Certifications

-      CompTIA A+ (2009 Objectives)
-      CompTIA Network+ (2009 Objectives)

Personal Attributes

-      Excellent written and verbal skills
-      Punctual, hardworking, self-motivated with great initiative and follow-through