Tachelle Nettles
Education
Kent State University – Kent, Ohio,
August 2011
Masters of Education in Instructional Technology, GPA: 4.0.
Bethune-Cookman University –
Daytona Beach, Florida, April 2007
Bachelor of Science in Computer Information Systems, GPA: 3.89 (Summa cum Laude)
Study Abroad in Toulouse, France – Summer 2006
Experience
Graduate Assistant (August 2010 – August 2011) |
Enrollment and Match Support Specialist (March - June 2010) Big Brothers Big Sisters of Greater Cleveland - Cleveland, Ohio - Provided ongoing Match Support between volunteers and mentored youth - Reassessed youth and volunteers in preparation for new matches - Conducted exit interviews by phone with all parties at match closure - Assessed reasons for match closure and made recommendation regarding re-match potential - Created and maintained spreadsheet of all children waiting to be matched to improve the follow-up process and increase efficiency |
Information Technology Help Desk Specialist (March 2008 - September 2009) Progressive Insurance -Mayfield Village, Ohio - Troubleshot various technical issues reported by internal customers - Contributed to resolution of hardware, software, telecom, security, VPN, and wireless issues while providing excellent customer service - Collaborated with coworkers to identify and respond to system outages quickly, which helped to minimize downtime and increase availability - Documented and resolved computer related problems or escalated to other IT groups as needed |
Skills
Familiar Computer Applications and Technologies- Windows 2000, XP, Vista, 7- Microsoft Office (Word, Excel, PowerPoint, Outlook, Publisher) - Adobe (Acrobat, Photoshop, Dreamweaver, Flash, Reader, Premiere Elements) - Lotus Notes - Remedy Support Tool - Camtasia, Jing, Audacity, Photo Story 3 - XHTML, CSS, CommonSpot - Moodle - Blogs, RSS Feeds, Social Networks, Podcasts, Screencasts, Wikis |
Certifications- CompTIA A+ (2009 Objectives)- CompTIA Network+ (2009 Objectives) |
Personal Attributes- Excellent written and verbal skills- Punctual, hardworking, self-motivated with great initiative and follow-through |