Course: LAN Troubleshooting – COMT 21100
     Spring 2007 / Tuscarawas / Call # 20508 / Section 850 / Room A214

Instructor: Joe Bolen

Work Phone: (330) 343-1753

E-Mail: JBolen@kent.edu

Fax: (413) 556-0739

Web Site: http://personal.tusc.kent.edu/~jbolen

Office Hours: Before class 2:30 – 5:00 PM (Tue./Wed./Thur.) or by appointment.

Class Time: Tuesdays and Thursdays / 5:30-6:45 PM

Lab Time: Tuesdays and Thursdays / 5:30-6:45 PM

Course Objectives: Laboratory course covering local area network troubleshooting techniques. Topics will include identifying the scope of the problem, systematic troubleshooting approaches, problem resolution and ongoing maintenance.

Upon conclusion of this course, students will be able to:

• Know and apply concepts of troubleshooting to IT problems.
• Install and configure networking printing.
• Have a basic understanding of DNS configuration and utilities.
• Install and configure DHCP scope for a network.
• Isolate WAN and router generated problems.
• Install and configure VPN host and client.
• Configure and troubleshoot a WAP.

Prerequisite: COMT 21100.

Texts Required: "The Real World Network Troubleshooting Manual: Tools, Techniques, and Scenarios (Administrator's Advantage Series)" by Alan Sugano
Publisher: Charles River Media; 1 edition (September 2004)
ISBN: 1584503483

Textbook’s Helpful Links: ADS Consulting Group, Inc.

Supplemental Materials Required: A folder to turn in assignments clearly labeled with class name and student name. Folder should have index inserts to clearly identify subject sections.

Course Requirements: Students are expected to attend class regularly, be on time, and have all assignment prepared prior to class. You are expected to read materials ahead in order to get the most out of class discussion and lab work.

Attendance Policy: Regular class attendance is necessary to gain the full benefit of the course. Students are expected to attend class regularly and be on time for each class. A record will be kept. An excessive number of absences will be reflected in your final grade.

• Set cell phones and pagers set to vibrate mode. Calls are to be taken in hallway.

• No smoking, food or drink is permitted in the classroom.

• For teaching purposes, the computer security environment has been lowered. Therefore, students shall not copy from, paste to, interfere or alter other student’s or staff’s data or computer settings.

• Also, see UNIVERSITY LIFE:DIGEST OF RULES AND REGULATIONS 2005-2006 at http://www.kent.edu/CurrentStudents/upload/0311252RulesandRegs.pdf.

Grading Policy: No assignments will be accepted more than one week late.

Three announced online examinations will be given. No make-up exams will be allowed without prior arrangements being made. Make-up exams must be taken when scheduled.

Course Lab: Required lab assignments will be assigned in advance. The lab assignments checklist will represent approximately 25% of the total grade. However, a student can receive a final grade no greater than a D if one fails to submit lab assignments for review.

Exams: The final grade is represented by approximately 75% from online exams questions.

Test Make-up Policy: Three online examinations will be given. No make-up exams will be allowed without prior arrangements being made. Make-up exams must be taken when scheduled.

If you are absent or late, you are responsible for getting the course notes, handouts, and laboratory assignments you missed..

Students with Disabilities: Kent State University recognizes its responsibility for creating an institutional climate in which students with disabilities can succeed. In accordance with University Policy, if you have a documented disability, you may request accommodations to obtain equal access and to promote your learning in this class. Please contact Robert Brindley, Coordinator, Academic Services and Career Planning, in room A104 or at or at (330) 339-3391 ext. 47433. After your eligibility for accommodations has been determined, you will be given a letter which, when presented to an instructor, will help that instructor know how best to assist you.

The following is a tentative schedule for the course. The instructor reserves the right to make schedule changes based on the needs of the students in the class.