34060 Patuwo

Operations Management – MIS 34060-001 1 Fall 2014

Operations Management: M&IS 34060-001 CRN: 16081

Fall 2014 – ONLINE

Instructor : Dr. B. Eddy Patuwo

Office : A-403 BSA

Office Hours : Mondays 11:30am-2:00pm, Thursday 2:30 – 5:00 pm. and other times by appointment

E-mail : epatuwo1@kent.edu

Telephone : 330-672-1163

Teaching Assistant: Jessica will announce her office hours during the first week of class.

Class email : OMPMKent@gmail.com is monitored by Jessica and me.

IMPORTANT: Please specify which class you are in when emailing Jessica or me.

Text Book: Operations Management, 11th ed., by W.J. Stevenson, McGraw-Hill, 2012 (KSU ed.) with “CONNECT PLUS”

You may buy the text book with Connect Plus from the bookstore or directly from the publisher website:

http://shop.mheducation.com/mhshop/store/KENT/productDetails?isbn=0077778766

If you have the text book without Connect Plus, you may purchase Connect Plus separately online by following the link to Homework#1 (HW1) on Blackboard.

Because the tests are open-book-open-note and supervised by ProctorU, you can only use printed copy of the textbook during the tests. E-book is NOT allowed during the test.

BLACKBOARD: learn.kent.edu

Lecture Notes, Lecture Videos, sample tests and extra problems/solutions are posted on BLACKBOARD

McGraw-Hill Connect website: http://connect.mheducation.com/class/e-patuwo-fall-2014-online

Prerequisites : M&IS 24056 - Fundamental of Business Statistics.

Course Objectives:

 To develop an understanding of the strategic importance of operations and how operations can provide a competitive advantage in the marketplace.

 To understand the relationship between operations and other business functions, such as Marketing, Finance, Accounting, and Human Resources.

 To develop knowledge of the issues related to designing and managing operations and the methodologies to do so.

Course Logistic:

 Caution: Online class requires that you be self-discipline: following syllabus, getting readings done, watching lectures, doing homework on time, and taking TESTS – preferably not the last minute – because technology glitch always happens. Some chapters (10, 18, 13, 12 and 17) are quite technical in nature and require significant amount of time to “understand.” Reading all chapters and watching all lectures one or two days before the test usually give disastrous result. IT TAKES TIME TO UNDERSTAND TECHNICAL MATERIAL.

 Even though this is an online course, I am available in my office during office hours and other times by appointment, and so is Jessica during her office hours. Some difficult materials are better explained face-to-face, than by emails. If it is possible, please make an effort to see Jessica or me in person if you need help.

 Lectures. You are to read all of the assigned chapters and view the online lectures posted on Blackboard. Watching “all” lectures is very important before you attempt to do any homework and test; it will help you to better understand the material covered and help you see the big picture as well as details in every chapter discussed.

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 McGraw-Hill Connect Homework (Total = 100 points). There will be nine (9) Connect homework given throughout the semester (see deadlines in the schedule). You have 3 attempts for each HW and the highest score will be recorded. Each homework is worth 10 points and a 10-point bonus is given to you as HW10. Access to HW is within the lesson plan for each chapter or directly on connect website: http://connect.mheducation.com/class/e-patuwo-fall-2014-online

 Solutions. Solutions to problems appeared in the text book are given in Appendix A at the end of the text book and some more detailed solutions are on posted on Blackboard.

 Test (Total = 400 points). There will be 5 open-book, open-note tests (including one optional final exam). The test with the lowest score will be dropped; only 4 tests will be counted. There is no make up for missing tests.

 You WILL take your exams online (Blackboard) with ProctorU supervision. ProctorU is an online testing service and is required by Kent State University. With ProctorU you can take the exams virtually anywhere and anytime as long as your computer has a webcam and you have a reliable internet connection. Please watch this video to understand what to do when you take a test with ProctorU: http://www.proctoru.com/videopops/demovideo.php

I also have posted two documents on Blackboard explaining what ProctorU is and how to register to take the exams for this course. You must register at least 72 hours in advance (3 days) prior to taking the exam or else you have to pay a fine. To register, go to www.proctoru.com/kent

 If you do not have webcam and reliable internet connection, you may take the exam on paper/pencil in my office. Please schedule with Jessica or me ahead of time.

 Grading. The following table gives the total points required for each grade.

Grade

Points

Grade

Points

A

450 – 500

C

350 – 369

A-

435 – 449

C-

335 – 349

B+

420 – 434

D+

320 – 334

B

400 – 419

D

300 – 319

B-

385 – 399

F

Below 300

C+

370 – 384

 Note that there is NO extra credit for this class.

 For Fall 2014, the course withdrawal deadline is Sunday, November 2, 2014. Withdrawal before the deadline results in a "W" on the official transcript; after the deadline a grade must be calculated and reported.

ProctorU: Proctored exams for 100% Web-based

 All tests for this class are to be taken on Blackboard and are proctored via an internet (virtual) proctoring service (ProctorU.) You must have a reliable high-speed internet connection, a webcam and a quiet room to take the exams. This video explains the process: http://www.proctoru.com/videopops/demovideo.php

 There is a time limit on all exams (see syllabus). Each exam is available for one day only from 6:00 am till 11:59 pm; see schedule for exam availability dates.

 Note that exams close automatically at the end of the scheduled availability whether you have completed it or not, so give yourself adequate time to complete it before the due date/time.

Operations Management – MIS 34060-001 3 Fall 2014

 Again, make sure you have a reliable internet connection before starting your exam; once you start your exam, there is no way to pause it. If your internet times out during the test, you won’t be able to get back to your work

 Students should schedule their exam with ProctorU at least 3 days (72 hours) in advance at: www.proctoru.com/kent If you schedule the test less than 72 hours in advanced, you have to pay a FINE.

 Students who are uncomfortable with ProctorU can opt NOT to enroll in a web-based course.

 Students who have concern that their technology will fail or be unreliable should schedule their ProctorU test early in the testing window, so they have time to recover and/or reschedule the test if the technology fails, or take the tests on paper in my office by scheduling with Jessica or me ahead of time.

The Following Policies Apply to All Students in this Course

A. Prerequisite: Students attending the course who do not have the proper prerequisite risk being deregistered from the class.

Enrollment: Students have responsibility to ensure they are properly enrolled in classes. You are advised to review your official class schedule (using Student Tools on FlashLine) during the first two weeks of the semester to ensure you are properly enrolled in this class and section. Should you find an error in your class schedule, you have until Sunday, September 7, 2014 to correct the error. If registration errors are not corrected by this date and you continue to attend and participate in classes for which you are not officially enrolled, you are advised now that you will not receive a grade at the conclusion of the semester for any class in which you are not properly registered.

B. Academic Honesty: Cheating means to misrepresent the source, nature, or other conditions of your academic work (e.g., tests, papers, projects, assignments) so as to get undeserved credit. The use of the intellectual property of others without giving them appropriate credit is a serious academic offense. It is the University's policy that cheating or plagiarism result in receiving a failing grade for the work or course. Repeat offenses may result in dismissal from the University.

C. Students with disabilities: University policy 3342-3-18 requires that students with disabilities be provided reasonable accommodations to ensure their equal access to course content. If you have a documented disability and require accommodations, please contact the instructor at the beginning of the semester to make arrangements for necessary classroom adjustments. Please note, you must first verify your eligibility for these through the Student Accessibility Services (contact 330-672-3391 or visit http://www.kent.edu/sas/index.cfm for more information on registration procedures).

Operations Management – MIS 34060-001 4 Fall 2014

Fall 2014 – Tentative ONLINE Class Schedule

Suggested Chapter Readings/Lecture Topics/Videos

Part #1:

WK#1: Aug 25-29 Chapter 1. Introduction to Operations Management

 Watch Video: What is Operations Management?

 HW#1 – Chapter 1 – Open until Sunday, 11:59 pm, August 31, 2014

WK#2: Sep 1-5 Chapter 9. Management of Quality

 Watch Video Documentary: Deming: The Prophet Unheard

 HW#2 – Chapter 9 – Open until Sunday, 11:59 pm, September 7, 2014

WK#3: Sep 8-12 Chapter 10. Quality Control

 Watch Video: Deming: Red Bead Experiment

 HW#3 – Chapter 10 – Open until Sunday, 11:59 pm, September 14, 2014

TEST 1: (Chapters 1, 9, & 10): Monday, September 15, 2014 (open from 6:00 am till 11:59 pm). Time: 90 min.

Part #2:

WK#4,5,6: Chapter 18. Waiting Lines (Queueing) Models

Sep 15-Oct 3 * HW#4 – Chapter 18 – Open until Sunday, 11:59 pm October 5, 2014

WK#7: Oct 6-10 Chapter 3. Forecasting

 HW#5 – Chapter 3 – Open until Sunday, 11:59 pm October 12, 2014

TEST 2: (Chapters 18 & 3): Monday, October 13, 2014 (open from 6:00 am till 11:59 pm). Time: 120 min.

Part #3:

WK#8: Oct 13-17 Chapter 15. Supply Chain Management

 Watch Video (Link on Blackboard): Global Supply Chain Management

 HW#6 – Chapter 15 – Open until Sunday, 11:59 pm Oct 19, 2014

WK#9-10: Chapter 13. Inventory Management

Oct 20-31 * HW#7 – Chapter 13 – Open until Sunday, 11:59 pm November 2, 2014

TEST 3: (Chapters 15 & 13): Monday, November 3 (open from 6:00 am till 11:59 pm). Time: 120 min.

Part #4:

WK#11-12: Nov 3-14 Chapter 12. Material Requirements Planning (MRP) & Enterprise Resource Planning (ERP)

 HW#8 – Chapter 12 – Open until Sunday, 11:59 pm November 16, 2014

WK#13-14: Nov17-26 Chapter 17. Project Management

 HW#9 – Chapter 17 – Open until “Tuesday”, 11:59 pm November 25, 2014

Nov. 26 – 30: THANKSGIVING RECESS

TEST 4: (Chapters 12 & 17): Monday, December 1 (open from 6:00 am till 11:59 pm). Time: 120 min.

Optional Final Exam (Test 5):

Monday, December 8, 2014 (open from 6:00 am till 11:59 pm). Time: 120 min.

This semi-comprehensive test covers Chapters 10, 18, 3, 13, 12, 17 (problems only) – the lowest of the 5 test scores will be dropped.