64028 Muzumdar
Department of Management and Information Systems
Kent State University - Fall 2015
Course: Global Supply Chain Management (SCM) Models - MIS 64028
Course Delivery: Web-based Distance-Learning
Course Instructor: Dr. Maha Muzumdar
1. Course Description
Supply-chain management (SCM) represents an integrated and coordinated approach to managing the flow of goods, information, and cash across multiple entities including suppliers, manufacturers, distributors, retailers and the final end-customer. This course offers a managerial guide to the concepts, processes, and strategies used in the development, transformation and management of global supply chain models. Students will learn about the Supply-chain Operations Reference-Model (SCOR) to provide a complete and holistic perspective for global supply chain management. This course will focus on end-to-end supply chain processes coupled with key SCM processes such as plan, source, manufacture, deliver and return. In addition, the course will focus on supply chain model transformation strategies and case studies (such as transformation from a supply-centric model to a demand driven supply chain.) Emphasis will be placed on case studies, analysis and interpretation in support of decisions to coordinate and improve supply chain operations. This course will be taught through the use of textbook materials, outside readings, and case studies.
TEXTBOOK: Reading materials and articles and cases will be provided by the instructor through email or via website. Class Materials will include:
i) Harvard business review articles on managing supply chains, 2011 (HBR-SCM); this can be downloaded for a small fee from the HBR website.
ii) Fundamentals of Supply Chain Management, Dr. Dawei Lu, 2011 - Electronic Textbook (provided by instructor to students free of charge.)
iii) Supply-chain Operations Reference-Model (SCOR) Slides (provided by instructor to students free of charge.)
iv) Supporting textbook: Principles of Supply Chain Management – A Balanced Approach, Wisner, Tang, Leone. If you have a different older edition, that may work as well. I will provide slides from this text.
v) Other articles will be provided as required.
2. Goals and objectives:
At the conclusion of the course the student should be able to understand:
Understand how to develop and manage efficient and effective global supply chains
Understand how to use the SCOR Model for process modeling and analysis
Understand how IT/systems are key enablers for gaining and maintaining competitive advantage
Understand performance measurement in global SCM
Develop skills to articulate key value propositions for world class SCM
Understand and articulate best practices in SCM
Enhance skills for presenting/communicating issues & opportunities in supply chain to executives
This course will prepare students as managers and consultants who may need to articulate the various supply chain processes or models and / or manage various aspects of a globally expanding supply chain to support key organizational decisions.
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3. Instructional Methods and Grading (This is subject to change):
1) Four Short Write-Ups On Literature Review / Readings / Case Studies: 40% (100 points each, total 400 Points)
Submit short write-ups (2-3 pages only) covering: a brief executive summary, your analysis including key points covered in the article, what you agree and disagree with, and key takeaways. See “Weekly Schedule” section for details on assignments and due dates.
2) Two Tests (mid-term & final): 20% (100 points each, total 200 points.) Details will be provided at a later date.
3) Two Individual Narrated Presentations: 40% (200 points each, total 400 points,)
Students will do individual research and submit two narrated PowerPoint slideshow presentations (a) and (b) lasting ~15 minutes on key topics. All topics will cover around 10-15 narrated PowerPoint slides presented in 15 minutes or less. Your narration should be like you are presenting to an audience (do not just read the slides.)
A narrated presentation is a great training tool and you can use them in your own organization.
Note: Many tutorials for narrated presentations can be found online: https://www.youtube.com/watch?v=PKv1W3kJyW4#t=112
https://www.youtube.com/watch?v=A1iwhQ9WuxA
(a) Presentation #1: A real life supply chain transformation by a company (many examples are available on the internet (e.g., Home Depot, Dell, Amazon…etc.) Select a company and develop your individual narrated presentation. Include sources / bibliography as part of your research.
(b) Presentation #2: Pick one topic from the recommended topics listed below.
1. Demand management & supply planning
2. Sales & operations planning / Integrated business planning
3. Technology enablers for global SCM
4. Achieving logistics & transportation excellence
5. Risk & uncertainty in global supply chain management
6. Or you may propose a topic to me if it is relevant in your current job or a topic that you are interested in.
General guidelines for presentation format / structure are outlined below. Feel free to modify this structure as you best communicate your story or pitch.
Executive Summary (1-2 Slides)
Why It Matters (1-2 Slides) – if possible, use 3rd party data to support your points
Key Challenges (1-2 Slides) - ( i.e., problems companies are facing in this area)
Key Opportunities / Best Practices (2-3 Slides) – (i.e., how can companies benefit from this, what best practices are available)
Key Enablers (1-3 Slides) – (can be technology, people, process, etc)
Key Results (1-2 Slides) – (revenue, costs, time, quality…)
Takeaways or Managerial Recommendations (1-2 Slides) - (i.e., as a manager what would you recommend executives to do to address key challenges and achieve benefits)
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4. Weekly Schedule (we will focus more on self-paced learning)
2015 Weeks of:
(Starting Monday)
Course Topics, Readings, Assignments, Homework Due
(* Schedule/Topics Subject To Change)
Aug 31 & Sept 7
TOPICS: GLOBAL SUPPLY CHAINS & SUPPLY CHAIN REFERENCE MODEL (SCOR)
Readings: Fundamentals Of Supply Chain Management: Chapter 1 & 2
Review Slides: SCOR Intro/Framework: MM_SCOR_OVERVIEW & PROCESSES and Chapter 1: SCM Intro 3rd ed.ppt
Sept 14 & Sept 21
TOPICS: GLOBAL SUPPLY CHAIN DESIGN, PLANNING & TRANSFORMATION
Readings: Fundamentals of Supply Chain Management: Chapter 3
Review Slides: SCOR Plan: MM_SCOR_PLAN and Chapter 05-07 Demand Mgt, Resource Planning, Inventory Mgt 3rd ed.pptx
Case study: Sun Microsystems Supply Chain Transformation - http://www.logisticsmgmt.com/view/extreme_makeover_transforming_the_value_chain_in_under_12_months/warehouse
Review and write-up #1: HBR-SCM - Article Review: “The Triple-A Supply Chain” – Hau Lee, Page 41-72 (Submit 2-3 page write-up)
Sept 28 & Oct 5
TOPICS: PROCUREMENT & SOURCING, SUPPLY CHAIN TRANSFORMATION
Readings: Fundamentals of Supply Chain Management: Chapter 6
Review Slides: SCOR Source: MM_SCOR_SOURCE and Chapter 2-4: Procurement, Supplier Mgt, Strategic Sourcing 3rd ed.pptx
Oct 12 & Oct 19
TOPICS: LEAN SUPPLY CHAINS, SCOR MAKE, PROCESS MODELING
Readings: Fundamentals of Supply Chain Management: Chapter 4
Review Slides: SCOR Make: MM_SCOR_MAKE and Chapter 08 Lean Six Sigma 3rd ed.ppt
Review and write-up #2: HBR-SCM Article Review: “What’s the Right Supply Chain for Your Product” – Fisher, Page 99-129 (Submit 2-3 page write-up review)
Oct 26 & Nov 2
TOPICS: AGILE SUPPLY CHAINS, SCOR DELIVER, PROCESS MODELING
Readings: Fundamentals of Supply Chain Management: Chapter 5
Review Slides: SCOR Deliver: MM_SCOR_DELIVER, SCOR Return: MM_SCOR_RETURN and Chapter 09 Logistics 3rd ed.ppt
October 30th: Submit your first narrated power point presentation
Nov 9 & Nov 16
TOPICS: GLOBAL SUPPLY CHAIN INTEGRATION & PERFORMANCE, SCOR ENABLE & BENCHMARK
Readings: Fundamentals of Supply Chain Management: Chapter 7 & 8
Review Slides: MM_SCOR_ENABLE, MM_SCOR_BENCHMARK, MM_SCOR_MANAGE PERFORMANCE.pptx, Chapter 13-14 SCM Integration & Performance Mgt 3rd ed.pptx
Review and write-up #3: HBR-SCM Article Review: “Rapid-Fire Fulfillment” – Ferdows et al, 153-169 (Submit 2-3 page write-up) Nov 24 None
Nov 30 & Dec 7
TOPICS: PEOPLE, TALENT AND CHANGE MANAGEMENT
Review Slides: SCOR People: MM_SCOR_PEOPLE
Review and write-up #4: HBR-SCM Article Review: “Leading a Supply Chain Turnaround” – Sloane, et al 195-214 (Submit 2-3 page write-up)
December7th: Submit your second narrated power point presentation
Dec 14
Finals Week – Test / Quiz
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5. Grading Policy
Evaluation Weight
Literature review 40% - Article review / short write-ups
Short Quizzes 20% - Date TBD. Openbook test 1 week to complete after administering
Class Presentations 40% - 2 narrated presentations
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Total 100%
Letter Grades will be assigned based on University Guidelines of A, A-, B+, B, B-, etc. Your letter grade for the course will be assigned based on the following scale
OS Letter Grade OS Letter Grade
93-100 A 77-79 C+
90-92 A- 72-76 C
87-89 B+ 68-71 C-
83-86 B 60-67 D
80-82 B- 0-59 F
(OS = Overall Score)
6. University Course Administration and Policies
Registration Requirements
Check the official registration deadline with the IAKM office. University policy requires all students to be officially registered in each class they are attending. Students who are not officially registered for a course by published deadlines should not be attending classes and will not receive credit or a grade for the course. Each student must confirm enrollment by checking his/her class schedule (using Student Tools in FlashFast) prior to the deadline indicated. Registration errors must be corrected prior to the deadline.
Course-related Technology
It is the responsibility of all students to check that they have access to the Web-platform (e.g. Vista) where the course is being offered). Ensure that you make backups of your files as all deliverables are electronic. Students must be familiar with basic computer operations (e.g., copying and printing files, moving among directories and subdirectories), logging on to a network, etc. Students must have a working version of word processing and spreadsheet software. Additional software, if any, will be made available as free downloads.
Students with Disabilities
University policy 3342-3-01.3 requires that students with disabilities be provided reasonable accommodations to ensure their equal access to course content. If you have a documented disability and require accommodations, please contact the instructor at the beginning of the semester to make arrangements for necessary classroom adjustments. Please note, you must first verify your eligibility for these through Student Accessibility Services (330-672-3391) or visit www.kent.edu/sas or http://www.registrars.kent.edu/disability for more information on registration procedures.
Policy on Incomplete Grades
A complete statement on INCOMPLETE grades is available upon request. In summary, it states that the student must be earning a "C" (2.0) grade or better and be unable to complete the work before the end of
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classes due to extenuating circumstances. The request for an Incomplete grade is not to be used as an excuse for making up for poor performance. The student must initiate the request, provide appropriate documentation, and make arrangements to make up the incomplete work. For undergraduate students, Incompletes must be made up by the end of the following semester, and for graduate students, Incompletes must be made up within one calendar year, or an extension granted, otherwise a default grade of "U" will be assigned. However, while the university policy is set for a maximum for one semester for undergraduate students and one calendar year for graduate students, the instructor has the right to set earlier deadlines, based on circumstances and other considerations.
Cheating and Plagiarism
Cheating and plagiarism constitute fraudulent misrepresentation for which no credit can be given and for which appropriate sanctions are warranted and will be applied. The university
affirms that acts of cheating and plagiarism by students constitute a subversion of the goals of the institution, have no place in the university and are serious offenses to academic goals
and objectives, as well as to the rights of fellow students. Both cheating and plagiarism are prohibited. One area that many students may not realize as cheating is the following. "Using a substantial portion of a piece of work previously submitted for another course or program to meet the requirements of the present course or program without notifying the instructor to whom the work is presented." [For the complete policy and procedure, go to www.kent.edu/policyregister and search for policy 3342-3-01.8, or see http://www.kent.edu/policyreg/chap3/3-01-8.cfm or http://www.kent.edu/policyreg/chap3/upload/3342.3.01.8.pdf ]
