M&IS  44061 – 001 Syllabus

FALL 2012 – Dr. Alan D. Smith

Operations Planning & Control

INSTRUCTOR:        Dr. Alan D. Smith, University Professor of Operations Management

MEETING ROOM: 404A BSA

PHONE:                     cell: 330-206-3557

E-MAIL:                    smitha@rmu.edu (preferred) or adsmith3.kent.edu

CLASS:                      MW 2:15-3:30 pm 404A BSA

OFFICE HOURS:    TBA and by appointment

COURSE STYLE:  Readings, Discussions, Reports and Term papers 

TEXT:  We will use various materials from the web and library. The following books are especially recommended including past editions: 1 – Chapman, Stephen N. (2006). The Fundamentals of Production Planning and Control. Upper Saddle, River, NJ: Pearson Prentice Hall. ISBN: 0-13-017615-X; 2 – Manufacturing Planning and Control for Supply Chain Management MPC 7^th Ed. Vollman, Berry, Whybark, and Jacobs (2010).  (VBWJ). We also will use various materials from the web and library.  See also the Supplemental Readings list below.

Course Objectives:

The objective of this course is to introduce the student to the key functions of an operations planning and control system. Operations planning and control systems provide information for the efficient flow of materials, the effective utilization of people and equipment, and the proper coordination of internal activities with suppliers and customers. After taking this course the student should be able to:

1. Understand the key components to any operations planning and control system.

2. Use forecasting techniques to determine demand.

3. Develop a Sales and Operations plan based on the strategic goals of management

4. Understand basic scheduling theories and activities.

5. Apply inventory management theory.

6. Setup and execute a materials requirements plan using MRP.

7. Understand the importance of customer relationships management (CRM) in promoting proper operational plans ands and design.

WEEKLY TOPICAL CONTENT:

Catalog Description:

Enrollment Requirements:

Students attending the course who do not have the proper prerequisites risk being deregistered from the class. Students have responsibility to ensure they are properly enrolled in classes.  You are advised to review your official class schedule (using Web for Students) during the first two weeks of the semester to ensure you are properly enrolled in this class and section.  Should you find an error in your class schedule, you have until September 12, 2012 to correct the error with your advising office.  If registration errors are not corrected by this date and you continue to attend and participate in classes for which you are not officially enrolled, you are advised now that you will not receive a grade at the conclusion of the semester for any class in which you are not properly registered.

Grading Policies:

The grading for this course will be based on a contract approach. The student will be required to discus and report on various topics and prepare a course term paper.  The student may correct any assignment if it is deemed not to be fully satisfactory.  The following is the weighing scheme for the above-mentioned activities:

Graded Activities % of Course Grade:

Midterm Exam                                                                                              25

Final Exam (includes both take-home and in-class)                                   10

(Note, there may be an option to add points to the final project instead of taking final exam)

            In-class individual presentations                                                                  5

Average of six peer-reviewed literature reviews                                        20

Average of computer/homework assignments                                            5

In-class group projects/assignments                                                            5

Final individual class project                                                                        30

                                                                                                TOTAL 100

Grading Scale

93 – 100 A

90 – 92 A-

86 – 89 B+

83 – 85 B

78 – 82 B-

67 – 77 C

Below 66 F

Please note that student’s your overall score (OS) for the course is determined by the following equation:

OS = 0.05 (average of homework/ computer assignments) + 0.05 (average of various in-class assignments) + 0.25 (Midterm Exam score) + 0.10 (Final Exam score) + 0.20 (average of six literature reviews) + 0.05 (Individual presentation of production/operations management final project) + 0.30 (Final individual class project).  

Timely submission of work:

With the exception of emergency situations, which will need to be verified, homework assignments, research projects or presentations must be done by the assigned date.

ACADEMIC POLICY REQUIREMENTS:

1. There are generally no makeup exams in this class for undocumented reason unless requested and approved by the instructor. In emergency situations, which needs to be properly documented (i.e. doctor or employer's excuse-note).  In general, students are expected to attend class and are responsible for any material discussed and/or assigned. With respect to make-up, the general policy is no make-up of missed work (including exams) is allowed, and no late work will be accepted. The only exceptions are: A prearranged situation (e.g., course field trips, athletic trips, etc.) and/or emergency illness, death in the family. etc., in this case, the instructor should be notified as soon as possible.  Please contact the instructor early if there are any problems or concerns.  There will be no exceptions to this policy.

2. There are no excused absences, late arrivals, or early departures, but I appreciate notice if you know you will be missing a class and/or arriving late or departing early.

3. Cheating in any form will result in an automatic grade of F for the course.

4. Students have responsibility to ensure they are properly enrolled in classes.  You are advised to review your official class schedule (using Web for Students) during the first two weeks of the semester to ensure you are properly enrolled in this class and section.  Should you find an error in your class schedule and if registration errors are not corrected by the proper date and you continue to attend and participate in classes for which you are not officially enrolled, you are advised now that you will not receive a grade at the conclusion of the semester for any class in which you are not properly registered.

5. During all examinations, you are allowed an 8.5” by 11” sheet (front and back) containing information of your choice.  The tests will consist of definitions, essays, and problems.  Examination will typically last the entire class period.

6. Students will need a calculator for all examinations.  Your calculator must have a statistics mode to allow for the quick calculation of means, standard deviations and variances.

 Academic Integrity:

We will follow the University Policy on Academic Integrity.  Academic honesty: Cheating means to misrepresent the source, nature, or other conditions of your academic work (e.g., tests, quizzes, papers, projects, homework assignments) so as to get undeserved credit. In addition, it is considered to cheating when one cooperates with someone else in any such misrepresentation.  The use of intellectual property of others without giving them appropriate credit is a serious academic offence. It is the University’s policy that cheating or plagiarism result in receiving a failing grade (0 points) for the work or course. Repeat offences may result in dismissal from the University.

Course Withdrawal Dates:

Fall 2012 course withdrawal deadline is Sunday, November 4, 2012.  For Fall and Spring semesters, the course withdrawal deadline is always the Sunday following the 10^th week of the semester.

Course Attendance Information:

Students have responsibility to ensure they are properly enrolled in classes.  For the Fall Semester 2012, courses start August 27, 2012, with Labor Day (September 5) and Thanksgiving Day (November 23-27) there will be no classes.  Final exams will be given during the week of December 12-18, 2012. 

Enrollment/official registration:

Students have responsibility to ensure they are properly enrolled in classes.  You are advised to review your official class schedule (using Student Tools on FlashLine) during the first two weeks of the semester to ensure you are properly enrolled in this class and section.  Should you find an error in your class schedule, you have until Sunday, September 9, 2012 to correct the error.  If registration errors are not corrected by this date and you continue to attend and participate in classes for which you are not officially enrolled, you are advised now that you will not receive a grade at the conclusion of the semester for any class in which you are not properly registered.

 Students with disabilities:

University policy 3342-3-18 requires that students with disabilities be provided reasonable accommodations to ensure their equal access course content.  If you have a documented disability and require accommodations, please contact the instructor at the beginning of the semester to make arrangements for necessary classroom adjustments.  Please note, you must first verify your eligibility for these through the Student Accessibility Services (contact 330-672-3391 or visit www.registrars.kent.edu/disability for more information on registration procedures).

Graduation Application Deadlines:

It is your responsibility to apply for graduation before the set deadline. If you apply after the deadline you will be assessed a $200 late fee. Please see your academic advisor as soon as possible if you are uncertain as to your progress toward graduation.  The graduation application deadlines are follows:

May Graduation:                  Apply before September 15^th

August Graduation:              Apply before December 15^th

December Graduation:         Apply before March 15^th

Supplemental Readings:

Research Journal Articles:

Decision Sciences Journal (DSJ), Journal Issue Articles: Any recent related articles may be useful but an especially good issue is Vol. 40 No. 4, Nov 2009

Other Operations Management Books:

Managing Business Process Flows: Principles of Operations Management w/ Student CD, 2/E, Anupindi, Chopra, Deshmukh, Van Mieghem & Zemel, ©2006  |  Prentice Hall  |  Published: 01/13/2005,  ISBN-10: 0131676865 | ISBN-13: 9780131676862. (Notes: Ch.2, p18-34 – Strategy in Operations, Process view, drivers/levers/controls and design, “Factory Physics” types of measures, Importance of Variability, Chopra is a coauthor, Aldi Stores p.25, Quality definitions p. 11, PWP = Plant Within Plant, Product-Process Matrix, Operating Frontier.)

Manufacturing Organization And Management, 6/E, Amrine, Ritchey, Moodie & Kmec, ©1993  |  Prentice Hall  |  Published: 11/17/1992.  ISBN-10: 0135548586 | ISBN-13: 9780135548585  (Notes: Introductory text with some extra topics, PDLC, CAD/CAM, Cases, Economics of Maintenance, Packaging, Cost Control and ABC p. 301, HRM connections.)

Production & Operations Analysis, Steven Nahmias, 6^th Ed. McGraw-Hill Irwin, 2009.

(Notes: Introductory but includes some interesting topcs such as implied shortage cost p. 275, Robin Roundy’s Power-of-Two policies pp 235-237, Box-Jenkins forecasting models.)

Cachon, G. and  Terwiesch, C. Matching Supply With Demand-An Introduction to Operations Management, 2^nd Ed., McGraw-Hill Irwin, 2009. (Some Notes: Cachon is a leader in SCM research, Missing cost parameters – see Preface, Introductory book and topics but at the MBA and Executive level, Process View, Estimating Labor costs – Ch. 4: Revenue Management-Ch.15, SC Coordination contracts-Ch.16.)

Chapman, S. N. The Fundamentals of Production Planning and Control, Pearson Prentice Hall, 2006. (Notes: Ch. 1 - Order Winners and Qualifiers, Information Flows, Ch. 9 - Lean and JIT, Ch. 10 – TOC, Ch. 12 – Hybrid Systems.

Schniederjans, M. J., Schniederjans, D. G., and Schniederjans, A. M. Topics in Lean Supply Chain Management, World Scientific 2009.

Advanced Book:

Higuchi, T. and Troutt, M. D., 2008. Life Cycle Management in Supply Chains: Identifying Innovations through the Case of the VCR. April. IGI Global Publishing Company, Hershey, PA.

ERP and IS/IT Related:

Jacobs, F. R. and Whybark, D. C. Why ERP? McGraw-Hill Irwin, 2000.

Olson, D. and Kesharwani, S. Enterprise Information Systems, World Scientific 2009.

(Notes: Contacts ERP, CRP, SCM, and Business Process Reengineering.)

Pearlson, K. E. Managing and Using Information Systems: A Strategic Approach. Wiley 2001

(Note: Architecture, Infrastructure, Comparison, Participation in IS/IT Decisions.)

Sanders, G. L. Data Modeling, Boyd & Fraser, 1995. (Database basic concepts.)

General Strategy Books:

Harrison, J. S. and St. John, Caron H. “Foundations in Strategic Management”, 2^nd Ed. Southwestern, 2002.              (Notes: General and comprehensive, Ethics and Social Responsibility, Culture, Global Issues, Diversification, Operations Strategy p. 96, IS Strategy.)

Walker, Gordon “Modern Competitive Strategy”, McGraw Hill Irwin, 2004. (Notes: General and comprehensive, Industry analysis, Outsourcing, Decision-Making Biases, Global Issues, New Business Development, CEO Compensation)

Marcus, Alfred A., “Management Strategy / Achieving Sustained Competitive Advantage”, McGraw Hill Irwin, 2005. (Notes: Sun-Tzu, in “Art of War” says know your enemy, Balanced Scorecard, Economic Value Added (EVA), “Seven S” Structure, Causality versus Correlation, p51-58, Resource-Based View (RBV) versus Industrial Organization (IO)).