Operations Management: M&IS 34060

Fall 2008

Section 001 (Call No. 10284) : Tuesday, Thursday 12:30 –  1:45 p.m., Room BSA 100

Section 002 (Call No. 10285) : Tuesday, Thursday  9:15 – 10:30 p.m., Room BSA 100

Section 004 (Call No. 10626) : Tuesday, Thursday 12:30 –  1:45 p.m., Room BSA 100

Instructor        : Dr. B. Eddy Patuwo

Office              : A-403 BSA

Office Hours   : Tuesday - Thursday 10:30-12:30 p.m. and 1:45 – 2:15 p.m. and by appointment

Telephone       :  330-672-1163

E-mail             : epatuwo1@kent.edu

Text Book       : Operations Management, 9-th edition, by W.J. Stevenson, McGraw-Hill, 2007

Software          : Excel-Template (in student DVD bundled with the text book)

Prerequisites    : M&IS 24056 - Fundamental of Business Statistics.  Students who have not successfully completed the course prerequisite must withdraw from this class. You risk deregistration if you have not completed the course prerequisite.

Course Objectives: 

·         To develop an understanding of the strategic importance of operations and how operations can provide a competitive advantage in the marketplace.

·         To understand the relationship between operations and other business functions, such as Marketing, Finance, Accounting, and Human Resources.

·         To develop knowledge of the issues related to designing and managing operations and the methodologies to do so.

Class Policy: 

·         Lecture. Attending every lecture is important for your better understanding of the material covered and will help you see the big picture as well as details in every chapter discussed.

·         Homework. There will be five (5) Excel homework given throughout the semester. They are done using only the Excel templates in the student DVD ROM—no handwritten nor regular Excel spreadsheet printout will be accepted. Turn in the printed copy of the Excel Template spreadsheet. The HW problems and their due dates are given in the syllabus. No late homework will be accepted. The homework are worth 50 points (10 points each).

·         Solutions. Solutions to problems appeared in the text book are given in the lecture notes.

·         Test. There will be 5 open-book, open-note tests (including one optional final exam). The test with the lowest score will be dropped; only 4 tests will be counted. There is no make up for missing tests.

·         Grading. The tests (4 x 100=400 points) and the homework (50 points) have a maximum of 450 points. The following table gives you the total points required for each grade.

·         Note that there is NO extra credit for this class.

·         For Fall 2008 the course withdrawal deadline is Sunday, November 2, 2008.  Withdrawal before the deadline results in a "W" on the official transcript; after the deadline a grade must be calculated and reported.

The Following Policies Apply to All Students in this Course

A.   Prerequisite: Students attending the course who do not have the proper prerequisite risk being deregistered from the class.

B.   Enrollment: Students have responsibility to ensure they are properly enrolled in classes. You are advised to review your official class schedule (using Student Tools in FlashLine) during the first two weeks of the semester to ensure you are properly enrolled in this class and section.  Should you find an error in your class schedule, you have until September 7, 2008 to correct the error with your advising office.  If registration errors are not corrected by this date and you continue to attend and participate in classes for which you are not officially enrolled, you are advised now that you will not receive a grade at the conclusion of the semester for any class in which you are not properly registered.

C.   Academic Honesty:  Cheating means to misrepresent the source, nature, or other conditions of your academic work (e.g., tests, papers, projects, assignments) so as to get undeserved credit.   The use of the intellectual property of others without giving them appropriate credit is a serious academic offense.  It is the University's policy that cheating or plagiarism result in receiving a failing grade (0 points) for the work or course.  Repeat offenses may result in dismissal from the University.

D.    Students with disabilities: University policy 3342-3-18 requires that students with disabilities be provided reasonable accommodations to ensure their equal access to course content.  If you have a documented disability and require accommodations, please contact the instructor at the beginning of the semester to make arrangements for necessary classroom adjustments.  Please note, you must first verify your eligibility for these through the Student Accessibility Services (contact 330-672-3391 or visit http://www.registrars.kent.edu/disability/ for more information on registration procedures).
Tentative Class Schedule – Fall 2008

Dates               Topics                                                                                     Homework

Aug 26             First day of class

Aug 28             Chapter 1. Introduction to Operations Management

Sept 2              Chapter 9.  Management of Quality.

Sept 4              Chapter 9. Mgt. Of Quality & Chapter 10.  Quality Control

Sept 9, 11         Chapter 10. Quality Control.                                                    HW#1: Problem 10.8, p.483

                                                                                                                        Due: Tuesday, Sept. 16

Sept 16             Deming: The Prophet of Quality (Video documentary)

Sept 23, 25, 30 Chapter 18. Waiting Lines (Queueing) models.                       HW#2: Prob. 18.6, p.845

Oct  2, 7                                                                                                           Due: Thursday, Oct. 9

Oct  7, 9, 14     Chapter 3. Forecasting.                                                           HW#3: Prob. 3.4c, p.113

                                                                                                                        Due: Thursday, Oct. 16

Oct 16              TEST 2 (Chapters 3 and 18)

Oct 21              Chapter 11. Supply Chain Management.

Oct 23, 28, 30   Chapter 12. Inventory Management.                                       HW#4: Problem 12.13, p.587

Nov  4                                                                                                             HW#5: Problem 12.27a, p.589

                                                                                                                        Due: Both  Due on Thursday, Nov. 6

Nov 6              TEST 3 (Chapters 11, 12)                                                         (Please staple both HW together)

Nov 11             Veteran’s Day – NO CLASS

Nov  13, 18       Chapter 14.  MRP and ERP

Nov 20             Chapter 14 MRP & ERP  and   Chapter 17.  Project Management.

Nov 25             Chapter 17.  Project Management.

Nov 26(noon) - 30       Thanksgiving Holiday

Dec 2               Chapter 17.  Project Management.

Dec 4               TEST 4 (Chapters 14, 17)

Final Exams Schedule:                        Section 001:  Tuesday, December 9,   12:45 - 3:00 p.m. in BSA 100

                                                            Section 002:  Wednesday, December 10, 7:45 - 10:00 p.m. in BSA 100

Chapters: 3, 10, 12, 14, 17, 18                Section 004:  Tuesday, December 9,   12:45 - 3:00 p.m. in BSA 100

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