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MIS 44150 Fall 2011 Bolton (LCCC)

MIS 44150 Spring 2011

David Bolton, CFPIM, C.P.M.

Kent State University

TOTAL QUALITY MANAGEMENT

MIS 44150   Fall 2011 

Wednesdays 4:25 – 7:05

 

Instructor:

David Bolton

Mobile Phone:

(330) 802-8469

E-mail:

dboltonj@kent.edu

Office Phone:

(330) 995-7248

Required Text:

Evans, J.R. and Lindsay, W.M. Managing for Quality and Performance Excellence, 7th Edition.  ISBN-10: 0324382278.   ISBN-13: 9780324382273.

  Course Goals:

  • Introduce the concepts and definitions of quality, including various quality management philosophies.
  • Provide a business perspective by which TQM can be implemented in the organization.
  • Examine the technical system of quality management. 

  The Following Policies Apply to All Students in this Course

A.    Students attending the course who do not have the proper prerequisite risk being deregistered from the class.

 B.     Students have responsibility to ensure they are properly enrolled in classes.  You are advised to review your official class schedule (using Student Tools/Flashfast) during the first two weeks of the semester to ensure you are properly enrolled in this class and section.  Should you find an error in your class schedule, you have until Sunday, January 23, 2011 to correct the error with your advising office.  If registration errors are not corrected by this date and you continue to attend and participate in classes for which you are not officially enrolled, you are advised now that you will not receive a grade at the conclusion of the semester for any class in which you are not properly registered.

 C.    Academic Honesty:  Cheating means to misrepresent the source, nature, or other conditions of your academic work (e.g., tests, papers, projects, assignments) so as to get undeserved credit.  The use of the intellectual property of others without giving them appropriate credit is a serious academic offense.  It is the University's policy that cheating or plagiarism result in receiving a failing grade for the work or course.  Repeat offenses result in dismissal from the University.

 D.    For Fall 2011, the course withdrawal deadline is Sunday, November 6, 2011.   Withdrawal before the deadline results in a "W" on the official transcript; after the deadline a grade must be calculated and reported.

 E.     Students with disabilities:  University policy 3342-3-18 requires that students with disabilities be provided reasonable accommodations to ensure their equal access equal access course content.  If you have documented disability and require accommodations, please contact the instructor at the beginning of the semester to make arrangements for necessary classroom adjustments.  Please note, you must first verify your eligibility for these through the Student Accessibility Services (contact 330-672-3391 or visit www.registrars.kent.edu/disability/ for more information on registration procedures).

 Communications:  Distance learning presents challenges regarding individual student/instructor communications. If necessary, I encourage you to call me. E-mail is another method of communication, and I encourage you to use it.  To make sure that I will promptly answer any email, you must use "MIS 44150" as the first part of any subject heading. Generally accepted business English must be used in all email communications.

 Class:  Class time will be devoted to lectures.  You are encouraged to ask questions.  While attendance is not mandatory, you are encouraged to attend all classes.  A tentative schedule of lecture topics and exams included.   Any changes to the schedule will be announced in class and the changes will be made to the schedule posted on the class web site.  It is the students' responsibility to be aware of any change in the schedule.

 Performance Evaluation: the points earned determine the final letter grade. 

This class will use the plus/minus grading system with letter grades assigned as shown below. 

Total Points Earned

Final Grade

90 - 100

A

80 < 90

B

70 < 80

C

 60 < 70

D

0 < 60

F

 Points are earned from the following components.

  

Component

Possible

Points

Class or Take-Home Quizzes

25

Exam 1

25

In Class papers

25

Exam 2

25

          Total Points

100

 Exams will contain True/False, Multiple Choice and short answer questions.  The questions will come from the lectures and any additional readings assigned and/or discussed in class. For each exam you are permitted to have one 8 ½ x 11 page of notes (hand written - both sides).  

 There will be five unannounced in-class or Take-Home quizzes, each worth 5 points.  The quizzes will consist of T/F and/or MC questions.  The quizzes are open notes.  Unless arrangements are made in advance, there are no “make-up” quizzes.

 In class papers. 

·        These papers qualify Total Quality Management as a writing intensive course. 

·        There will be 4 short papers assigned and a final paper.  The short papers are to be up to 5 pages in length, depending on the amount of information required in the paper to illustrate the point of the paper.  The final paper is to be up to 10 pages in length, and will require a powerpoint presentation to the balance of classmates.  All papers are to be typewritten.

·        The papers will be written on subjects discussed in class, and will be graded equally on style and content.

 

 

 

 

 

M&IS  44150 Tentative Schedule

Fall 2011

 

Week

 

Date

 

Topic

Text

Chapter

Exams

1

8/31

Introduction 

1

 

2

9/7

Total Quality in Organizations 

2

 

3

9/14

Philosophies and Frameworks

3

 

4

9/21

 Strategic Focus for Performance Excellence

 

5

9/28

Focusing on Customers

5

 

6

10/5

  High Performance Workforce Management

6

 

7

10/12

Process Management

7

 

8

10/19


 

Exam 1 

9

10/26

Performance Measurement & Information Management

8


10

11/2

Continued

 9

 

11

11/9

Statistical Thinking and Applications

10

 

12

11/16

Six Sigma and Process Improvement

11

 

13

11/23

Design for Quality and Process Improvement

 12

 

14

11/30

 Statistical Process Control

13

 

15

12/7

In class final paper presentations (PPT)


 

16

12/14

 

 

Exam 2

(final) 

 

Power Point links:

Bolton TQM

Chapter 1

Chapter 2

Chapter 3

Chapter 6

Chapter 7

Chapter 7A

Chapter 8

Chapter 9

Chapter 9A

Chapter 10

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