Operations Management: M&IS 34060

Spring 2010

Section 001 (Call No. 11986) : Monday, Wednesday   3:45 - 5:00 p.m.,  Room BSA-100

Section 002 (Call No. 13551) : Monday 5:30 – 8:00 p.m., Room Bow 137

Instructor       : Dr. B. Eddy Patuwo

Office              : A-403 BSA

Office Hours   : Monday, Wednesday 9:30 a.m. – 12:00 noon. , and by appointment

Telephone       :  330-672-1163

E-mail             : epatuwo1@kent.edu

Text Book       : Operations Management, 10-th edition, by W.J. Stevenson, McGraw-Hill, 2009

Software         : Excel-Template and Lecture Notes are posted on VISTA

Prerequisites   : M&IS 24056 - Fundamental of Business Statistics.  Students who have not successfully completed the course prerequisite must withdraw from this class. You risk deregistration if you have not completed the course prerequisite.

Course Objectives: 

·         To develop an understanding of the strategic importance of operations and how operations can provide a competitive advantage in the marketplace.

·         To understand the relationship between operations and other business functions, such as Marketing, Finance, Accounting, and Human Resources.

·         To develop knowledge of the issues related to designing and managing operations and the methodologies to do so.

Class Policy: 

·         Lecture. Attending every lecture is important for your better understanding of the material covered and will help you see the big picture as well as details in every chapter discussed.

·         Homework. There will be five (5) Excel homework given throughout the semester. They are to be done using only the Excel templates posted on Vista – NO handwritten nor regular Excel spreadsheet printout will be accepted. Turn in the printed copy of the Excel Template spreadsheet. The HW problems and their due dates are given in the syllabus. No late homework will be accepted. The 5 homework will be worth 50 points (10 points each).

·         Solutions. Solutions to problems appeared in the text book are given in the Appendix A of your text book, in the lecture notes and are also posted on VISTA.

·         Tests. There will be 5 open-book, open-note tests (including one optional final exam). The test with the lowest score will be dropped -- only 4 tests will be counted. There is no make up for missing tests.

·         Grading. The tests (4 x 100 = 400 points) and the homework (50 points) have a total maximum of 450 points. The following table gives you the points required for each grade.

·         Note that there is NO extra credit for this class.

·         For Spring 2010 the course withdrawal deadline is Sunday, April 4, 2010.  Withdrawal before the deadline results in a "W" on the official transcript; after the deadline a grade must be calculated and reported.

The Following University Policies Apply to All Students in this Course

A.   Prerequisite: Students attending the course who do not have the proper prerequisite risk being deregistered from the class.

B.   Enrollment: Students have responsibility to ensure they are properly enrolled in classes. You are advised to review your official class schedule (using Student Tools in FlashLine) during the first two weeks of the semester to ensure you are properly enrolled in this class and section.  Should you find an error in your class schedule, you have until Sunday January 31, 2010 to correct the error with your advising office.  If registration errors are not corrected by this date and you continue to attend and participate in classes for which you are not officially enrolled, you are advised now that you will not receive a grade at the conclusion of the semester for any class in which you are not properly registered.

C.   Academic Honesty:  Cheating means to misrepresent the source, nature, or other conditions of your academic work (e.g., tests, papers, projects, assignments) so as to get undeserved credit.   The use of the intellectual property of others without giving them appropriate credit is a serious academic offense.  It is the University's policy that cheating or plagiarism result in receiving a failing grade (0 points) for the work or course.  Repeat offenses may result in dismissal from the University.

D.     Students with disabilities: University policy 3342-3-18 requires that students with disabilities be provided reasonable accommodations to ensure their equal access to course content.  If you have a documented disability and require accommodations, please contact the instructor at the beginning of the semester to make arrangements for necessary classroom adjustments.  Please note, you must first verify your eligibility for these through the Student Accessibility Services (contact 330-672-3391 or visit  www.kent.edu/sas <http://www.registrars.kent.edu/disability/>  for more information on registration procedures).

Tentative Class Schedule – Spring 2010 – Section 001

Dates               Topics                                                                                     Homework

Jan 20             First day of class

Jan 25             Chapter 1. Introduction to Operations Management

Jan 27             Chapter 9.  Management of Quality.

Feb 1               Chapter 9. Mgt. Of Quality & Chapter 10.  Quality Control

Feb 3, 8           Chapter 10. Quality Control.                                                 HW#1: Problem 10.6, p.493

                                                                                                                        Due: Wednesday Feb 10

Feb 10             Deming: The Prophet of Quality (Video documentary)

Feb 17, 22, 24 Chapter 18. Waiting Lines (Queueing) models.                    HW#2: Prob. 18.4, p.861

 Mar 1, 3                                                                                                         Due: Monday, Mar 8

Mar 3, 8, 10    Chapter 3. Forecasting.                                                         HW#3: Prob. 3.4c, p.118                                                                                                                                           Due: Monday, Mar 15

Mar 15                        TEST 2 (Chapters 3 and 18)

Mar 17            Chapter 11. Supply Chain Management.                             

Mar 22, 24      Chapter 12. Inventory Management.                                    HW#4: Problem 12.13, p. 596

                                                                                                            HW#5: Problem 12.31(Do cycle #1), p.598

                                                                                                                                                Due: Both due on Monday, Apr 12

Mar 29 – Apr 4          Spring Recess                                                 Please staple both HW together.

Apr 5, 7           Chapter 12. Inventory Management.

Apr 12             TEST 3 (Chapters 11, 12)

Apr 14, 19       Chapter 14.  MRP and ERP

Apr 21             Chapter 14 MRP & ERP  and   Chapter 17.  Project Management.

Apr 26, 28       Chapter 17.  Project Management.

May 3              TEST 4 (Chapters 14, 17)

May 5              No class

Final Exams Schedule:         Section 001: Monday May 10, 2010,   7:45 – 10:00  a.m. in BSA 100

                        Section 002: Monday, May 10, 2010   5:45 – 8:00 p.m. in Bow 137           

Tentative Class Schedule – Spring 2010 – Section 002 – Evening

Dates               Topics                                                                                     Homework

Jan 25             Chapter 1. Introduction to Operations Management

Feb 1               Chapter 9. Management Of Quality

Chapter 10.  Quality Control

Feb 8               Chapter 10. Quality Control.                                                 HW#1: Problem 10.6, p.493

                        Deming: The Prophet of Quality (Video documentary)        Due: Monday, Feb 15            

Feb 22, Mar 1             Chapter 18. Waiting Lines (Queueing) models.                    HW#2: Prob. 18.4, p.861

                                                                                                                        Due: Monday, Mar 8

Mar 8              Chapter 3. Forecasting.                                                         HW#3: Prob. 3.4c, p.118

                                                                                                                        Due: Monday, Mar 15

Mar 15                        TEST 2 (Chapters 3 and 18) & Chapter 11. Supply Chain Management.

Mar 22            Chapter 12. Inventory Management.                                    HW#4: Problem 12.13, p.596

                                                                                                            HW#5: Problem 31(Do cycle #1), p.598

                                                                                                            Due: Both due on Monday, Apr 12.

Mar 29 – Apr 4          Spring Recess                                                            Please staple both HW together.

Apr 5               Chapter 12. Inventory Management.                                                        

Apr 12             TEST 3 (Chapters 11, 12)

Apr 19             Chapter 14.  MRP and ERP

Apr 26             Chapter 17.  Project Management.

May 3              TEST 4 (Chapters 14, 17)

Optional Final Exams Schedule:      Section 001: Monday May 10, 2010,   7:45 – 10:00  a.m. in BSA 100

                                    Section 002: Monday, May 10, 2010   5:45 – 8:00 p.m. in Bow 137