Total Quality Management: M&IS 44150-002

Spring 2011

CRN# 13640; Room: McGilvrey 310

Instructor       : Dr. B. Eddy Patuwo

Office              : A-403 BSA

Office Hours   : Tuesday, Thursday10:45 a.m. – 1:15 p.m., and by appointment

Telephone       :  330-672-1163

E-mail             : epatuwo1@kent.edu

Text Book       : Managing for Quality and Performance Excellence, 8-th edition, by James Evans and William

  Lindsay,  Cengage (South Western), 2011

Software         : Excel-Templates and Lecture Notes are posted on VISTA

Prerequisites   : MIS 24163 (Principles of Management) or BMRT 11009 (Introduction to Management Technology).  Students who have not successfully completed the course prerequisite must withdraw from this class. You risk deregistration if you have not completed the course prerequisite.

Course Objectives: 

• Introduce the concepts and definitions of quality, including various quality management philosophies.
• Provide a business perspective by which TQM can be implemented in the organization.
• Examine the technical system of quality management. 

Class Policy: 

·         Lecture. Class time will be devoted to lectures.  You are encouraged to ask questions.  You are encouraged to attend all classes.  A “tentative” schedule of lecture topics, exams, and due dates for papers is included.   Any changes to the schedule will be announced in class or by emails.  It is the students' responsibility to be aware of any change in the schedule.

·         Quizzes. There will be 4 quizzes, each worth 10 points (Total 40 points).  They will be either announced take-home quizzes covering assigned readings or text chapters; or unannounced in-class quizzes covering recently discussed class material.  They are open-book, open-note quizzes.

·         Homework. There will be 2 homework each worth 10 points (Total 20 points).  Details and due dates  will be announce in class.  They are to be done using the Excel templates posted on Vista.

·         Tests. There will be 2 open-book, open-note tests each worth 50 points (Total 100 points).  Test dates will be announced in class.

·         Paper.  The paper will be worth 40 points.  Details of the paper are given later in the syllabus. The final version of the paper is due on Wednesday May 4^th , 2011 or earlier.

·         Grading. The tests, Quizzes, homework and paper have a total maximum of 200 points. The following table gives you the points required for each grade.

·         For Spring 2011 the course withdrawal deadline is Sunday, March 20, 2011.  Withdrawal before the deadline results in a "W" on the official transcript; after the deadline a grade must be calculated and reported.

The Following University Policies Apply to All Students in this Course

A.     Prerequisite: Students attending the course who do not have the proper prerequisite risk being deregistered from the class.

B.     Enrollment: Students have responsibility to ensure they are properly enrolled in classes. You are advised to review your official class schedule (using Student Tools in FlashLine) during the first two weeks of the semester to ensure you are properly enrolled in this class and section.  Should you find an error in your class schedule, you have until Sunday January 23, 2011 to correct the error with your advising office.  If registration errors are not corrected by this date and you continue to attend and participate in classes for which you are not officially enrolled, you are advised now that you will not receive a grade at the conclusion of the semester for any class in which you are not properly registered.

C.     Academic Honesty:  Cheating means to misrepresent the source, nature, or other conditions of your academic work (e.g., tests, papers, projects, assignments) so as to get undeserved credit.   The use of the intellectual property of others without giving them appropriate credit is a serious academic offense.  It is the University's policy that cheating or plagiarism result in receiving a failing grade (0 points) for the work or course.  Repeat offenses may result in dismissal from the University.

D.     Students with disabilities: University policy 3342-3-18 requires that students with disabilities be provided reasonable accommodations to ensure their equal access to course content.  If you have a documented disability and require accommodations, please contact the instructor at the beginning of the semester to make arrangements for necessary classroom adjustments.  Please note, you must first verify your eligibility for these through the Student Accessibility Services (contact 330-672-3391 or visit  www.kent.edu/sas <http://www.registrars.kent.edu/disability/>  for more information on registration procedures).

The Paper 

This assignment qualifies Total Quality Management as a writing intensive course.  In accordance with University policy, you will have the opportunity to submit two versions of this paper.  The first version of the paper must be presented in final form, as if you are turning it in for final grading.  I will not evaluate hand-written papers, or papers that are clearly in draft form.  I will evaluate the first version.  You will then have the opportunity to submit a second version for final grading.  Should you fail to submit the first version or submit it in hand-written form or as a draft, you will NOT be given the opportunity to submit a paper on the final due date.

·         You must have a minimum of five sources, at least three of which are NOT Internet sources.

·         The length of the paper is to be six to ten typed pages (double-spaced, 12 point).  This does not include the cover page, any appendices and the bibliography.

·         General guidelines for the paper are provided after the class schedule.  Some examples of “average” and “below average” papers will be made available.

Tentative Class Schedule – Spring 2011

Dates               Topics                                                                                                 Homework

Jan 11, 13       Chapter 1. Introduction

Jan 18, 20       Chapter 2. Total Quality in Organizations                                      

Jan 25, 27       Chapter 2. Total Quality in Organizations                                       Paper Topic

Feb 1               Quiz #1

Feb 1, 3           Chapter 10. Statistical Thinking and Applications, pp. 479-490

Feb 8, 10         Chapter 13. Statistical Process Control                                           

Feb 15, 17       Chapter 13. Statistical Process Control                                            HW#1

                                                                                                                                    Due:  Tuesday Feb 22

Feb 22             Quiz #2

Feb 22, 24       Edward W. Deming, pp.91-104 & Lecture Notes                             Paper Outline

Mar 1, 3          Edward W. Deming, pp.91-104 & Lecture Notes

Mar 3              Deming: The Prophet of Quality (Video documentary)

March 8          TEST #1

Mar 10            Chapter 3.  Philosophies and Frameworks                                                  

Mar 15, 17      Chapter 3.  Philosophies and Frameworks                                       HW#2

                                                                                                                                                                                Due: Tuesday March 15

Mar 17            Quiz #3

Mar 21-27       Spring Recess                                                            

Mar 29, 31      Chapter 5. Focus on Customers                                                        DUE: Paper 1^st version

                                                                                                                                    Tuesday: April 5

Apr 5, 7           Chapter 5. Focus on Customers                                                       

Apr 7              Quiz #4

Apr 12, 14       Chapter 11. Six Sigma and Process Improvement

Apr 19, 21       Chapter 11. Six Sigma and Process Improvement

Apr 26             Study and work on paper – no class

Apr 28                        Test #2

May 4                         Due: Final Paper

Paper Guidelines

In addition to improving the students writing skills, the aim of the paper is to enable students to examine in depth how quality concepts have a bearing on current business operations.  Accordingly, you will be expected to scan current business periodicals to find a news item about a company as a basis for your paper.  You will then be expected to go to the library to gather further information on the company/people involved.  Possible sources of information are Business Week, Fortune Magazine, The Wall Street Journal, Moody’s Industry Reports, Dunn and Bradstreet, Harvard Business Review, Quality Progress, Quality Digest, or the Internet.

• Cover page example:           

            M&IS 44150, Total Quality Management

THE TITLE

Name

Date

• Style requirements: The paper must contain several levels of headings.  Headings should not be underlined and no period should be used at the end.   Main Headings should be used to designate the major sections of your paper.  An initial heading such as “INTRODUCTION” should not be used.  Main headings should be on a line of their own, centered, with all the letters capitalized.   Secondary headings should be on a line of their own, typed flush to the left margin, with major words beginning with capitals.  The headings will essentially be an outline of the paper.  Two or three major headings should be sufficient; and if subheadings are required, there should be at least two for each major heading.

Page numbering should start with page 2 of your text with the page number in the upper right corner with your name in the upper left corner.

·         General requirements.

1.      The paper must be free of spelling errors.

2.      The paper must be grammatically correct.

3.      Appendices must be used for all tables and diagrams.

4.      Sources can be acknowledged in the text by quoting the author (or periodical), and the year in which the article (or periodical) appeared, in parentheses.  For example: Several studies (Adams, 1974; Brown & Haley, 1975; Collins, 1976) support this conclusion.

5.      Page numbers are included only to designate the source of direct quotations.   For example: Bloggs has said that the MBA "is a most worthwhile qualification"(1974, p.3).

6.      As an alternative method (preferred and easier) of indicating sources, you may in the bibliography assign numbers to each source and then use the number in your text. For example: Several studies [2][3][5] support this conclusion.  Note that the numbers are in brackets, and are 10-point type.

7.      Footnotes must not be used.

• Appendix.  Each appendix must be labeled as follows:

1.      The appendix number must be centered at the top of the page.

2.      A short identifying title of the appendix should immediately follow the appendix number.

• Bibliography.  The bibliography is an alphabetical listing, by author, of all the sources used, referenced, or quoted in the text.  The bibliography must be titled as such and the title must be centered.  The contents of the bibliography must comply with the following:

1.      For books: Author’s last name, initials. Title of the book in quotes or underlined. Name of publisher, city, state, year of publication.

2.      For periodicals: Author’s last name, initials. Title of article or paper.  Name of publication, year, volume number, and page numbers.

3.      For Internet references: Name of Web page and its Internet address.