MIS 44150 Spring 2011 Ziegler

UPDATED 01/13/2011 

Kent State University

TOTAL QUALITY MANAGEMENT

MIS 44150   Spring 2011 

Thursday 4:25 – 7:05

Required Text:

Evans, J.R. and Lindsay, W.M. Managing for Quality and Performance Excellence, 7th Edition.  ISBN-10: 0324382278.   ISBN-13: 9780324382273.

 Course Goals:

• Introduce the concepts and definitions of quality, including various quality management philosophies.
• Provide a business perspective by which TQM can be implemented in the organization.
• Examine the technical system of quality management. 

 The Following Policies Apply to All Students in this Course

A.    Students attending the course who do not have the proper prerequisite risk being deregistered from the class.

B.     Students have responsibility to ensure they are properly enrolled in classes.  You are advised to review your official class schedule (using Student Tools/Flashfast) during the first two weeks of the semester to ensure you are properly enrolled in this class and section.  Should you find an error in your class schedule, you have until Sunday, January 23, 2011 to correct the error with your advising office.  If registration errors are not corrected by this date and you continue to attend and participate in classes for which you are not officially enrolled, you are advised now that you will not receive a grade at the conclusion of the semester for any class in which you are not properly registered.

C.    Academic Honesty:  Cheating means to misrepresent the source, nature, or other conditions of your academic work (e.g., tests, papers, projects, assignments) so as to get undeserved credit.  The use of the intellectual property of others without giving them appropriate credit is a serious academic offense.  It is the University's policy that cheating or plagiarism result in receiving a failing grade for the work or course.  Repeat offenses result in dismissal from the University.

D.    For Spring 2010, the course withdrawal deadline is Sunday, March 20, 2011.   Withdrawal before the deadline results in a "W" on the official transcript; after the deadline a grade must be calculated and reported.

E.     Students with disabilities:  University policy 3342-3-18 requires that students with disabilities be provided reasonable accommodations to ensure their equal access equal access course content.  If you have documented disability and require accommodations, please contact the instructor at the beginning of the semester to make arrangements for necessary classroom adjustments.  Please note, you must first verify your eligibility for these through the Student Accessibility Services (contact 330-672-3391 or visit www.registrars.kent.edu/disability/ for more information on registration procedures).

Communications:  Distance learning presents challenges regarding individual student/instructor communications. If necessary, I encourage you to call me. E-mail is another method of communication, and I encourage you to use it.  To make sure that I will promptly answer any email, you must use "MIS 44150" as the first part of any subject heading. Generally accepted business English must be used in all email communications.

Class:  Class time will be devoted to lectures.  You are encouraged to ask questions.  While attendance is not mandatory, you are encouraged to attend all classes.  A tentative schedule of lecture topics and exams included.   Any changes to the schedule will be announced in class and the changes will be made to the schedule posted on the class web site.  It is the students' responsibility to be aware of any change in the schedule.

Performance Evaluation: the points earned determine the final letter grade. 

This class will use the plus/minus grading system with letter grades assigned as shown below. 

Points are earned from the following components.

1. Exams will contain True/False, Multiple Choice and short answer questions.  They will be taken using the Pamela web site.  The questions will come from the lectures and any additional readings assigned and/or discussed in class. For each exam you are permitted to have one 8 ½ x 11 page of notes (hand written - both sides).  

2. There will be five unannounced in-class or Take-Home quizzes, each worth 5 points.  The quizzes will consist of T/F and/or MC questions.  They will be taken in class using the Pamela web site.   The quizzes are open notes.  Unless arrangements are made in advance, there are no “make-up” quizzes.

3. In class papers. 

·        These papers qualify Total Quality Management as a writing intensive course. 

·        There will be 3-5 short papers required.

·        The papers will be written on subjects discussed in class, and will be graded equally on style and content.

M&IS  44150 Tentative Schedule

Spring 2011