MIS 34162 Spring 2012 Shanker

M&IS 34162:Managing Healthcare Systems Operations

Spring 2012

Healthcare spending outpaces income in most developed countries. This is even more acute in the United States, which not only spends more per capita in health care than any other country, but also has higher spending growth. Many problems dealing with rising costs, inadequate access to healthcare, and poor delivery of healthcare lie within organizational operations. The course is primarily aimed at studying and applying operations management techniques related to increasing efficiency and effectiveness of healthcare systems.

Students who successfully complete this course, will be able to:

1.      Identify and explain the primary components and challenges of the operations function in a healthcare organization

2.      Diagram and critically examine the core processes within an operational unit.

3.      Select and develop measures to assess process performance in administrative and clinical settings.

4.      Analyze the ways that operations decisions support the mission and goals of a health system or other organization.

5.      Recognize the relationship between operations decisions and the broader organizational and environmental contexts in which these decisions are made.

6.      Design operational processes to address the perspective of patients and other customers, both internal and external to the organizations.

7.      Use quality improvement methods and human factors principles to plan and carry out clinical and operational improvement projects.

8.      Select and apply appropriate methods for analyzing and improving operational performance of service delivery systems.

9.      Use project scheduling methods to develop a project schedule using network methods and a plan for monitoring project performance relative to goals.

10.  Reinforce skills in writing, presentation and small group communications skills.

Last day to withdraw from a course:  Sunday, 22 January 2012

Prerequisites: None

Enrollment: Students have responsibility to ensure they are properly enrolled in classes. You are advised to review your official class schedule (using Student Tools on FlashLine) during the first two weeks of the semester to ensure you are properly enrolled in this class and section. Should

you find an error in your class schedule, you have until Sunday, 18 March 2012 to correct the error. If registration errors are not corrected by this date and you continue to attend and participate in classes for which you are not officially enrolled, you are advised now that you will not receive a grade at the conclusion of the semester for any class in which you are not properly registered.

Students With Disabilities: University policy 3342-3-18 requires that students with disabilities be provided reasonable accommodations to ensure their equal access to course content. If you have documented disability and require accommodations, please contact the instructor at the beginning of the semester to make arrangements for necessary classroom adjustments. Please note, you must first verify your eligibility for these through the Student Disability Services (contact 330-672-3391 or visit http://www.registrars.kent.edu/disability for more information on registration procedures).

Academic dishonesty: Cheating means to misrepresent the source, nature, or other conditions of your academic work (e.g., tests, papers, cases, online quizzes) so as to get undeserved credit. The use of the intellectual property of others without giving them appropriate credit is a serious academic offense. It is the University's policy that cheating or plagiarism result in receiving a failing grade for the work or course. Repeat offenses result in dismissal from the University.

Healthcare Operations Management, McLaughlin and Hays, Health Administration Press. ISBN-13: 978-1-56793-288-1

Simulation with Arena, Kelton, Sadowski, and Swets, McGraw Hill. ISBN 978-0-07-337628-8

Students are expected to attend all classes, do the reading assignments prior to class, and participate actively in class discussions. Reading assignments for the classes will be posted on your Blackboard Learn website, and also indicated in class. While all readings may not be discussed in class, they are important as they serve as foundation material for other concepts.

Your grades will be determined as follows:

Sessions                                               Topics

9 January 2012                                    Introduction, overview, general terminology

23 January 2012                                  Evidence-based Medicine. Strategy and Balanced Scorecard

30 January 2012                                  Project Management

6 February 2012                                  Tools for Problem Solving and Decision Making

13 February 2012                                Data and Statistical Tools

20 February 2012                                Quality Management

27 February 2012                                Lean Enterprise

5 March 2012                                      Process Improvement and Patient Flow

12 March 2012                                    Scheduling and Capacity Management

26 March 2012                                    Supply Chain Management

2 April 2012                                        Putting it together

23 April 2012                                      Presentations