MIS 44150 Spring 2012 Weinroth

KENT STATE UNIVERSITY   

KENT CAMPUS

COURSE SYLLABUS

MIS 44150 Total Quality Management

Spring 2012

JAY WEINROTH                                OFFICE HOURS: Before class time

Associate Professor

Management and Information Systems

 PHONE MESSAGES: Senior Secretary Ms.Pam Silliman 330 672-1140

EMAIL: gweinroth@gmail.com

M & IS 44150

3 Credit Hours

4:25 PM to 7:05 PM

This syllabus is available on-line at http://#

Click on “resources” then “syllabi archives” choose Spring 2012 then this course title

Textbook/Instructional Materials:

1. Quality & Performance Excellence, James Evans, 6^th edition. 
2. Handout materials provided by instructor.

Course Description:  

Considers the application of sound management principles and theories needed for quality processes and systems. The course is focused on the stages of analysis leading to implementation of a total quality environment in an organization, and relies heavily on work completed by student teams.  Prerequisite: see catalog.

This course may be used to satisfy the writing intensive course graduation requirement with the approval of the major department.

Course Objectives:

·         To provide the student with a historical background on the quality movement within the context of the principles of management.

·          Provide the student with a comprehensive view of quality in production and service environments.

·          Develop an appreciation for personal adoption of quality principles.

·         Provide the student with background to comprehend the challenges presented as an organization moves to a TQM environment.

·          Insure students have an understanding of the basics of implementation of TQM, and the opportunities for and threats to successful change from current status to a TQM environment.

Method of Instruction:

We will pursue an in-depth study of a local business or not-for-profit organization, beginning with an examination of their strategic situation and competitive profile, discovering the concerns of customers and objectives of management, studying the flow of the work process, determining what constitute important defects in the product, where these occur in the work process, tracing defects to their sources and identifying best choices for remedies.  The entire class will be involved in each stage of the process of analysis. 

Your performance will be evaluated as follows:                                 

Team assignments – 4 @ 150 points    600 points

Individual performance on quizzes –

            10 @ 40 points                                    400 points

                                                                  ------------  

Total                                                    1000 points     

Grading scale:                          A         890 – 1000

                                    B          790 – 889

                                    C          670 – 789

                                    D         600 – 669

                                    F          below 600                                                                   

Major consideration concerning your work within your team –

The key to successful work in this class is active participation by every member of each student team.  If you have worked in a team in previous classes, you already know what I am getting at here.  So here is how the team grades will work.  For each team assignment, I as the instructor will give your team a grade on the quality of the work.  Then, for each successive pair of team assignments, for example, assignment 1 and assignment 2, you will turn in a notebook detailing the work you have done as an individual team member.  These notes need to be specific – what part of the team assignment you performed.  For example, if you are part of the process of interviewing employees at the business we are studying, you need to make notes on what questions you asked and what answers you got.  We will use a review process within each team so that your team mates fact-check your notes on accuracy.    This brings us to the point that each of your team assignments worth 150 points consists of two parts, each of which is worth 75 points.  The first part is the grade I give to the team for the quality of its work.  The second part is the grade I give to you as an individual, for the amount of effort and personal contributions to the team’s work, based on the content of your notebook.  Please note – do not wait until these notebooks are due and then try to complete your report on your work.  Keep notes every time you do some work for your team’s assignment.   I will read your notebooks twice during the semester, as shown in the class schedule. 

Class Participation/Attendance:

In order to gain the maximum from this course you must be an active participant. We learn from each other with everyone having equal input that is worthy and valuable. Real world examples are welcome as long as they are relevant. Be courteous and tolerant of other view points.  Be aware that 40% of your grade in the course comes from essay quizzes you will complete at some time during ten of our class meetings.

Students with Disabilities:

In accordance with University policy, if you have a documented disability and require accommodations to obtain equal access in this course, please contact the instructor at the beginning of the semester or when given an assignment for which an accommodation is required.

Prerequisites:  Students attending the course who do not have the proper prerequisite risk being deregistered from the class.

Proper Registration:

Students have responsibility to ensure they are properly enrolled in classes. You are advised to review your official class schedule during the first two weeks of the semester to ensure you are properly enrolled in this class and section. Should you find an error in your class schedule, please correct it at the Student Services office. If registration errors are not corrected and you continue to attend and participate in classes for which you are not officially enrolled, you are advised now that you will not receive a grade at the conclusion of the semester for any class in which you are not properly registered.

Course Withdrawal:

Check with the registrar or the business school undergraduate office for the deadline for withdrawal from an individual course.  Withdrawal before the deadline results in a “No Grade” on the official transcript; after the deadline, a “W” must be reported for the grade.

Academic Honesty:

Cheating means to misrepresent the source, nature, or other conditions of your academic work (e.g., tests, papers, projects, assignments) so as to get undeserved credit. The use of the intellectual property of others without giving them appropriate credit is a serious academic offense. It is the University’s policy that cheating or plagiarism result in receiving a failing grade for the work or course. Repeat offenses result in dismissal from the University. 

Children In Class:

 Due to the nature and pace of this course, children are not to be brought to class. Children are not permitted in Computer Labs.

Electronic Devices:

No tape recorders, video tape equipment, cameras, or other communication equipment and/or devices are to be used in class without the express permission of the instructor.

COURSE PLAN BY DATE

Dates when teams are responsible for presenting work on the improvement project --

Week         Tuesday date                    Teams

See details in the following weekly schedule

General information concerning the work we will be doing –

During the weeks of the semester, as we study concepts and procedures of total quality management, we will tie everything together through students in the class carrying out observations, gathering data, completing frameworks of analysis, and related tasks in order to MODEL the process in which an organization carries out a total quality improvement project with a lean management approach.  Here is the sequence we will follow –

1. Basic information on the company or organization  -- history,  firm size, products or services, weekly sales volume or equivalent, number of employees, revenue, profit or budget, market share, competition
2. Concerns of customers and other stakeholders, aspirations of management for improvement
3. Project selection matrix – identify priority improvement project – all further work focused on this project
4. Identification of defect in the process
5. Flow chart of process with identification of problem area,  process times, defects
6. Causal map of possible causes of identified problem
7. Calculate process sigma level (as in six sigma) and Tagucci loss function for the process
8. Construct and administer customer survey to match critical issues with details of causal map
9. Input range of stakeholder concerns to construct Quality Function Deployment grid and identify one or more best solutions to the problem.

Week 1

Meeting missed due to instructor  error

January 17

Week 2

Distribute Syllabus/Method of Instruction

                        Student and Instructor Biographical Summaries

                        Discuss finding local firm to study

Form teams – we need to form teams on basis of convenience of

team member class/work schedules and neighborhoods.

   We also need to decide on responsibilities for teams to visit

    the site of a local firm we will be studying – possibility of

   rotating team responsibilities for this.   Could send one member

   of each team.

Chapter 1, Introduction to Quality, pages 3-13, 22- 35, table 1.1

Powerpoint LS1 edited

January 24       Week  3

Select local firm – management must be comfortable with your observing the

process and talking with customers and workers .

Team assignments for reports on January 31 --  team 1 = strategic profile of the

Firm; team 2 = customer concerns;  team 3 = management wish-list. 

Video – the Red Bead experiment – conclusions about dealing with

defects and nature of control limits

Constructing a project selection matrix – what to focus on in our study –see

Handouts

Chapter 4 , Tools & Techniques, pages 140-149

January 31

Week 4

Teams present 1 for the Project Selection Matrix -- Team focus– (1) strategic

profile– (2) customer concerns (informal survey) -  (3) management wish-list.

                        Pick 6 best vertical and horizontal, construct matrix – Final agreement on our

                        focus in this firm.

Chapter 2, Frameworks of Quality – pages 46 – 60, – Crosby, quality is free –

deming’s 14 points

Deming on five deadly diseases

                        Discuss concept of Defect for next week assignment.

                        Powerpoint LS3 edited

February 7

                                    Week 5

                                    Teams present 2– what is a defect for the process we are studying?  (teams 4,5,6)

                                    Concept of Process mapping (flow charts)– examples – discuss format for presentation – excel?  Transparencies?

                                    Calculation and meaning of process sigma level and Tagucci loss function (see handouts)

                                    In chapter 2, pages 83 -89 on 6 Sigma

                                    Chapter 3, 104 -126    

                                    Chapter 4, pages 148-156

                                    Powerpoint LS10 edited

                                    Powerpoint LS13 edited                    

February 14

                                    Week 6

                                    TBA – finish previous topics

February 21

                                    Week 7

Teams present 3  -- teams 1,2,3 -- process maps– class creates synthesis

                                    Performance Measurement – Causal Mapping (fishbone

     diagram) -- See Case Study – auto parts distributor

Chapter 4, pages 150-156

Identify candidate defect areas – use to construct causal maps

Identify what we will measure in terms of process sigma level

Powerpoint LS8 edited

February 28

                                    Week 8

teams present 4    causal maps  -- teams 4,5,6

                                    Class brainstorms final map – use for constructing survey

Chapter 8, Quality in Customer-Supplier Relationships, pages 240-262

Survey – find significant problems – focus on dissatisfaction

Survey needs specific items related to causal map and questions on overall satisfaction

Powerpoint LS4 edited

NOTE BOOKS DUE

March 6

                                    Week 9

Teams present 5 data on process sigma level and loss

function – teams 1,2,3 --  details TBA

                                    Chapter 4, Tools & Techniques, pages 140-149

March 13

                                    Week 10

teams present 6  -- candidate survey items – teams 4,5,6

                                    Class critiques – selects final items for ONE overall survey –

                                    Causal map and process sigma level indicates survey content

                                    Discuss strategy for administering – see note for April 3 class

meeting

Chapter 9, Engagement, Empowerment, and Motivation, pages 345-359

Chapter 8, Quality Teamwork, Pages 323-333

                                    Job Characteristics Model (continued on march 27)

March 20

                                    Week 11 – spring break

March 27

                                    Week 12

                                    Continue previous topics

QFD analysis – see handout

                                    Cost of Quality

                                    Pages 58-60, 109-110

April 3

                                    Week 13

Teams present 7 -- survey results– team 1 = administer – team 2 = data analysis – team 3 = interpret results

April 10

                                    Week 14

Lean enterprise – see handouts for remainder of topics

chapter 4, pages 154-164

April 17

                                    Week 15

Lean enterprise – Kanban – Kaizen – lean strategy

Teams present 8 -- QFD tables – teams 4,5,6 – as assigned, teams will

represent concerns of employees, managers, and  customers

April 24

                                    Week 16

                                    Celebration

NOTE BOOKS DUE

As a standardized tool for returning grade scores to you, I will use the following page, complete with comments.

EVALUATION FORMAT FOR TEAM AND INDIVIDUAL WORK

TEAM:

ASSIGNMENT: