60 SOperations Management: M&IS 34060 - 020

Summer II - 2009

Section 020 (Call No. 10074) : Tuesday, Thursday,  9:30 – 12:noon , Room: Bowman - 207

Instructor       : Dr. B. Eddy Patuwo

Office              : A-403 BSA

Office Hours   : Mon., Tues., Wed., & Thurs. 12:15 – 1:30 p.m., Tues. Thurs. only after July 20, and by appointment

Telephone       :  330-672-1163

E-mail             : epatuwo1@kent.edu

Text Book            : Operations Management, 9-th edition, by W.J. Stevenson, McGraw-Hill, 2007 or KSU edition

Software             : Excel-Template (in student DVD bundled with the text book)

Prerequisites       : M&IS 24056. You risk deregistration if you have not completed the course prerequisites.

Course Objectives: 

·         To develop an understanding of the strategic importance of operations and how operations can provide a competitive advantage in the marketplace.

·         To understand the relationship between operations and other business functions, such as Marketing, Finance, Accounting, and Human Resources.

·         To develop knowledge of the issues related to designing and managing operations and the methodologies to do so.

Class Policy: 

·         Lecture. Attending every lecture is important for your better understanding of the material covered and will help you see the big picture as well as details in every chapter discussed.

·         Homework. There will be five (5) Excel homework given throughout the session. They are to be done using only the Excel templates in the student DVD ROM—no handwritten nor regular Excel spreadsheet printout will be accepted.  I will post the Excel Template on Vista for you to download if you don’t have the Student Dvd ROM.  Turn in the printed copy of the Excel Template spreadsheet. The problems and their due dates are given in the syllabus. No late homework will be accepted. The homework will be worth 50 points (10 points each).

·         Solutions. Solutions to problems appeared in the text book are given in the lecture notes.

·         Test. There will be 4 open-book, open-note tests. Please see class schedule for test dates.

·         Grading. The tests (4 x 100=400 points) and the homework (50 points) have a maximum of 450 points. The following table gives you the points required for each grade.

·         Note that there is NO extra credit for this class.

·         For Summer II 2009 the course withdrawal deadline is Sunday, July 19, 2009.  Withdrawal before the deadline results in a "W" on the official transcript; after the deadline a grade must be calculated and reported.

The Following Policies Apply to All Students in this Course

The Following Policies Apply to All Students in this Course

A.      Prerequisite: Students attending the course without the proper prerequisite risk being deregistered from the class.

B.      Enrollment: Students have responsibility to ensure they are properly enrolled in classes.  Should you find an error in your class schedule, you need to correct the error with your advising office no later than  Sunday,  June 21, 2009  for Summer II.  If registration errors are not corrected by these dates and you continue to attend and participate in classes for which you are not officially enrolled, you are advised now that you will not receive a grade at the conclusion of the semester for any class in which you are not properly registered.

C.      Academic Honesty: Cheating means to misrepresent the source, nature, or other conditions of your academic work (e.g., tests, papers, projects, assignments) so as to get undeserved credit.   In addition, it is considered to be cheating when one cooperates with another in any such misrepresentation.  The use of the intellectual property of others without giving them appropriate credit is a serious academic offense.  It is the University's policy that cheating or plagiarism result in receiving a failing grade for the work or course.  Repeat offenses may result in dismissal from the University.

D.      Students with disabilities:  University policy 3342-3-18 requires that students with disabilities be provided reasonable accommodations to ensure their equal access course content.  If you have a documented disability and require accommodations, please contact the instructor at the beginning of the semester to make arrangements for necessary classroom adjustments.  Please note, you must first verify your eligibility for these through the Student Accessibility Services (contact 330-672-3391 or visit www.kent.edu/sas for more information on registration procedures).

Tentative Class Schedule – Summer-II 2009

Dates               Topics                                                                         Homework

June 16                 Chapter 1. Introduction to Operations Management.

June 18                 Chapter 9. Management of Quality and Chapter 10. Quality Control.

June 23                 Chapter 10. Quality Control.                                                         HW#1: Problem 10.7, p.483

                                  Deming: The Prophet of Quality.                                                Due: Thursday, June 25

June 30                                 Chapter 18. Waiting line (Queueing) models.                             HW#2: Problem 18.4, p.844

                                                                                                                                                Due: Tuesday, July 7

July 2                    Chapter 18. Waiting line (Queueing) models & Chapter 3. Forecasting

July 7                    Chapter 3. Forecasting                                                                    HW#3: Problem 3.9, p.114

                                                                                                                                                Due: Thursday, July 9

July 9                    TEST 2 (Chapters 18 and 3)

July 14                  Chapter 11. Supply Chain Management & Chapter 12. Inventory Management.

July 14, 16, 21     Chapter 12. Inventory Management.                                            HW#4: Problem 12.10, p.586

HW#5: Problem 12.13, p.587

                                                                                                                Both Due: Thursday, July 23

                                                                                                                                                Please staple both HW together.   

July  23                 TEST 3 (Chapters 11 and 12)

July 28                  Chapter 14.  Material Requirements Planning (MRP) & Enterprise Resource Planning (ERP)

July  30                 Chapter 14.  Material Requirements Planning (MRP) & Enterprise Resource Planning (ERP)

                                Chapter 17.  Project Management.

Aug 4                     Chapter 17.  Project Management.

Aug 6                     TEST 4 (Chapters 14 and 17)