M&IS 34065 Summer 2009 Ziegler

Last Updated 06/17/2009

Kent State University

Distance Learning

Quality Assurance, MIS 34065

Summer 2009

Monday and Wednesday 6:00 - 9:50 P.M.

Course description: Quality and its impact on U.S. companies’ competitiveness have captured the attention of consumers, industrialists and government officials alike. Under the framework of total quality management, Quality Assurance will focus on process management and continuous improvement.

Specific objectives: Determining the cost of poor quality; the definition, documentation and diagnoses of a process; measurement system analysis and process capability; Six Sigma as a business philosophy; tools for DMAIC; and the fundamentals of statistical process control.

Course Prerequisite: M&IS 34060, Operations Management.  Students who have not successfully completed the course prerequisite must withdraw from this class.  You risk de-registration if you have not completed the prerequisite.  While not a prerequisite, a working knowledge of Microsoft Excel is expected.

Required Texts:

Evans, J.R. and Lindsay, W.M. Managing for Quality and Performance Excellence, 7th Edition. 

ISBN-10: 0324382278.   ISBN-13: 9780324382273.

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Performance Evaluation:     The final letter grade assigned will be as follows:

The percent grade will be comprised of four components, weighted as follows:

Exams will be taken on the Pamela system during class on the scheduled dates. They will consist of T/F, Multiple Choice, and short answer questions.  The homework assignments will also be submitted using the Pamela system. Some quizzes may be take-home; others will be in-class to encourage class attendance.  The quizzes (only T/F, MC questions) will be taken using the Pamela system, and may be given at any time during a class session.

MIS 34065 Tentative Schedule

The Following Policies Apply to All Students in this Course

A.      Students attending the course who do not have the proper prerequisite risk being deregistered from the class.

Students have responsibility to ensure they are properly enrolled in classes.  Should you find an error in your class schedule, you need to correct the error with your advising office no later than Thursday, June 18 for Summer I.  If registration errors are not corrected by this date and you continue to attend and participate in classes for which you are not officially enrolled, you are advised now that you will not receive a grade at the conclusion of the semester for any class in which you are not properly registered.

B.      Academic Honesty:  Cheating means to misrepresent the source, nature, or other conditions of your academic work (e.g., tests, papers, projects, assignments) so as to get undeserved credit.  The use of the intellectual property of others without giving them appropriate credit is a serious academic offense.  It is the University's policy that cheating or plagiarism result in receiving a failing grade for the work or course.  Repeat offenses result in dismissal from the University.

C.      Course Withdrawal: Course withdrawal deadline is Monday, July 6, 2009.  Course withdrawal before the deadline results in a "W" on the official transcript; after the deadline a grade must be calculated and reported. 

Please consult with an academic advisor in the Undergraduate Programs Office (Room 107, BSA – 330-672-2872) if you are having academic difficulty.

D.      Students with disabilities:

University policy 3342-3-18 requires that students with disabilities be provided reasonable accommodations to ensure their equal access equal access course content.  If you have documented disability and require accommodations, please contact the instructor at the beginning of the semester to make arrangements for necessary classroom adjustments.  Please note, you must first verify your eligibility for these through the Student Disability Services (contact 330-672-3391 or visit www.kent.edu/sds for more information on registration procedures).