M&IS 34065 Summer 2007 Ziegler
Last Updated 06/07/2007
Kent State University
Distance Learning
Quality Assurance, M&IS 34065
Summer 2007
Monday, Wednesday 6:00 - 9:50 P.M.
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CAMPUS
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Call Number
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SECTION
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Salem
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15584
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520
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Stark
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15581
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620
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Tuscarawas
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15583
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830
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Lorain
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15569
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910
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Instructor
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Ed Ziegler
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Home Phone
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(330) 666-1387
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Office at Kent
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BSA, A417
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Web
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http://131.123.8.32/orion/ou
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email
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Course description: Quality and its impact on U.S. companies’ competitiveness have captured the attention of consumers, industrialists and government officials alike. Under the framework of total quality management, Quality Assurance will focus on process management and continuous improvement. Specific topics that will be examined are: the cost of poor quality; the definition, documentation and diagnoses of a process; measurement system analysis and process capability; Six Sigma as a business philosophy; tools for DMAIC; and the fundamentals of statistical process control.
Course Prerequisite: M&IS 34060, Operations Management. Students who have not successfully completed the course prerequisite must withdraw from this class. You risk de-registration if you have not completed the prerequisite. While not a prerequisite, a working knowledge of Microsoft Excel is expected.
Required Texts:
The Management and Control of Quality (Sixth Edition)
James R Evans and William M Lindsay
ISBN: 0-324-20224-5
.
Performance Evaluation: The final letter grade assigned will be as follows:
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Total Points Earned
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Final Grade
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92-100
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A
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90-91
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A-
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88-89
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B+
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82-87
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B
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80-81
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B-
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78-79
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C+
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72-77
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C
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70-71
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C-
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68-69
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D+
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60-67
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D
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The percent grade will be comprised of four components, weighted as follows:
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TOPIC
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WEIGHT
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DATE
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Exam1
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35%
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6/27
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Exam 2
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35%
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7/11
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Homework, 4 @ 5% each
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20%
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As assigned
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Quizzes
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10%
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Exams will be taken on the Orion system during class on the scheduled dates. They will consist of T/F, Multiple Choice, and short answer questions. The homework assignments will also be submitted using the Orion system. To encourage class attendance, most sessions will have a short quiz. The quizzes (only T/F, MC questions) will be taken using the Orion system, may be given at any time during a class session, and cannot be made-up.
ADMS 34065 Tentative Schedule
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WEEK
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DAY
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DATE
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CHAPTER & Pages
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TOPIC
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READINGS & EXAMS
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1
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Monday
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06/11/07
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8, 371-404
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Performance Measurement
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The Balanced Scorecard
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Putting The Balanced Scorecard To Work
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|
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Wednesday
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06/13/07
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10, 479-500
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Six Sigma
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2
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Monday
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06/18/07
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11, 515-520
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Statistical Thinking
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533-537
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Wednesday
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06/20/07
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542-544
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3
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Monday
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06/25/07
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12, 565-578
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Design for Six Sigma
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Introduction To Robust Design
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|
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580-588
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Wednesday
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06/27/07
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594-597
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Exam 1 Chapters 8, 10, 11
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|
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599-613
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4
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Monday
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07/02/07
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13, 641-661
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Tools for Process Improvement
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Wednesday
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07/04/07
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14
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Statistical Process Control (SPC)
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687-742
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5
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Monday
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07/09/07
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14
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Wednesday
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07/11/07
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Exam 2 - Chapters 12, 13, 14
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|
The Following Policies Apply to All Students in this Course
A. Students attending the course who do not have the proper prerequisite risk being deregistered from the class.
Students have responsibility to ensure they are properly enrolled in classes. Should you find an error in your class schedule, you need to correct the error with your advising office no later than Thursday, June 14 for Summer I. If registration errors are not corrected by these dates and you continue to attend and participate in classes for which you are not officially enrolled, you are advised now that you will not receive a grade at the conclusion of the semester for any class in which you are not properly registered.
B. Academic Honesty: Cheating means to misrepresent the source, nature, or other conditions of your academic work (e.g., tests, papers, projects, assignments) so as to get undeserved credit. The use of the intellectual property of others without giving them appropriate credit is a serious academic offense. It is the University's policy that cheating or plagiarism result in receiving a failing grade for the work or course. Repeat offenses result in dismissal from the University.
C. Course Withdrawal: 2007 course withdrawal deadline is Monday, July 2, 2007. Course withdrawal before the deadline results in a "W" on the official transcript; after the deadline a grade must be calculated and reported.
Please consult with an academic advisor in the Undergraduate Programs Office (Room 107, BSA – 330-672-2872) if you are having academic difficulty.
D. Students with disabilities:
University policy 3342-3-18 requires that students with disabilities be provided reasonable accommodations to ensure their equal access equal access course content. If you have documented disability and require accommodations, please contact the instructor at the beginning of the semester to make arrangements for necessary classroom adjustments. Please note, you must first verify your eligibility for these through the Student Disability Services (contact 330-672-3391 or visit www.kent.edu/sds for more information on registration procedures).
