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BAD 64271 Spring 2007 DuBois

                                         HUMAN RESOURCES MANAGEMENT
                          BAD 64271, Spring 2007, Tuesday-Thursday 9:15 – 10:30 am
 
INSTRUCTOR        
 
Name:                          Dr. Cathy DuBois                  
Office:                         Business Administration Building, A412                              
Phone:                         330-672-1157   fax: 330-672-2448 (use a cover page with my name)
E-mail:             cdubois@kent.edu
Office hours:               Tues 10:30-12:30;Thurs 10:30-12:30; & by appointment
 
 
TEXT & READINGS (required)
 
Noe, Hollenbeck, Gerhart & Wright (2006).  Human Resource Management (5th Ed.).  McGraw-Hill.
Additional readings from the internet are posted on the course website.
 
 

COURSE WEBSITE

 
http://cdubois.pageout.net
You must register on this website by the end of the first week of classes!  Penalty for not doing so is a loss of 2 points from your final class participation grade.
           
 
OVERVIEW
 
This course will examine techniques, practices and policies necessary to most competently carry out the management of human resources within an organization.  In all areas of management functions, success is largely dependent upon obtaining and appropriately utilizing a variety of resources.  Managing the people, or the human resources, who carry out all organizational functions underlies all of the other functions. 
 
The basic premise of this course is that people are the most valuable resource an organization has.  By now you should know this from your own experience.  It is people who conceive of organizations, own them, manage them, and dissolve them.  People perform the myriad organizational jobs required to produce goods and services, and ultimately it is people who consume these goods and services.
 
Because this is a survey course, we will cover to some extent the whole spectrum of content areas associated with HRM: impacts of organizational factors, government regulations, and environmental conditions on the evolution of HRM, as well as the many functional activities of human resource management.  We will cover a mix of prescriptive and descriptive approaches to HRM, in that we will compare the ideal of research-based practices with the range of current practices used by organizations.

Anyone who has worked has had some array of experiences with HR policies and procedures.  As employees, you are on the receiving end of these policies and procedures.  Most of you are in the MBA program.  As managers, you are/will be the individuals who deliver a large percentage of HR policies/procedures to your employees (HR employees do relatively little delivery, in comparison; they focus on system design, record keeping, and troubleshooting). 
 
The focus of this course will be how you, as managers, can positively influence the effectiveness of your employees through your own actions to improve and implement organizational human resource management policies and procedures.
 
 
COURSE OBJECTIVES
 
The overarching objective of this course is to make you a more intelligent administrator and consumer of HRM practices for your organization's benefit as well as your own personal gain.  At the end of this course you should be able to:
   -        understand how the HRM function can enhance an organization's business strategy.
   -        comprehend the perspective of those who work in the HRM function, which should help you work more effectively with them.
   -        discern "right from wrong" HRM practice, based on 2 separate considerations: government regulation and scientific research.  Ignoring the former can result in costly, time-consuming litigation for your organization.  Ignoring the latter can lead to decisions about people that are potentially sub-optimal.
   -        develop and more effectively utilize HRM practices to improve your own work performance, as well as the performance of those who report to you.
 
 
COURSE FORMAT
 
Lecturing at length to a silent audience does not create the most effective learning environment.  A lively learning environment is available for everyone when we are engaged in a dynamic dialogue that is structured around the essential knowledge you should take away from this course. Class time will therefore include lots of discussions, some cases, and student presentations. 
 
 
GRADING
 
Final grades will be comprised of the following:
                        Class preparation / participation                      12%
                        Exams (3)                                                        63%     (20%/23%/20%)
                        HRM-in-the-News Presentation                       5%
                        Group Project                                                  20%                
 
I will use +/- grades for this course.  Assignment of final grades will most likely be:  92+ A, 90-91 A-, 88-89 B+, 82-87 B, 80-81 B-, 78-79 C+, 72-77 B, 70-71 C-, 68-69 D+, 60-67 D, 0-59 F.  I reserve the right to curve these final grades, up or down, based on overall class performance.
 
Class Preparation / Participation
 
Class discussions will be much more meaningful if you have read and thought about the appropriate material prior to class.  Come to class with notes on chapters and questions to ask! Also, use this opportunity to bring up salient work experiences that we can all learn from. 
 
Recognize that class participation is a subjective thing – I can’t tally how many times you speak or the quality of what you say in some objective manner.  It's your responsibility to make sure I notice your contributions.  It’s your responsibility to take the initiative to speak (rather than my responsibility to call of you if you do not raise your hand).  If you don’t volunteer, I still might call on you, so be prepared to answer. 
 
I will ask for a mid-semester and end-of-semester self-evaluations for your class preparation / participation.  Please keep track of the number of classes you miss, and have a good idea of how frequently you participate in class, as well as the quality of your participation.  I trust that you will be honest in your assessment.
 
As people who are or aspire to be managers, your oral communication skills are or will be an essential part of your effectiveness.  I expect you to practice and display them in class.   Even introverted people can develop excellent communication skills!  It is worth your while to learn how to be a contributor to a group, not just a spectator.
 
 
Exams
 
There will be 3 exams that cover non-overlapping content.  They will consist of short/long answer questions that are integrative and application oriented.  Each exam will have a 20 point solo section to be completed by each individual, and an 80 point section to be completed when working with a partner.  You must work with a partner to write the first exam; you have the option of working alone or with a partner on the next two exams.  I will make an exception for International students who feel their English language skills are not well developed enough to support a complex, fast-paced dialogue.  Due to the time-pressure of the testing situation, they should take all exams solo.
 
My rationale for partner exams is based upon the fact that people rarely work in isolation in the workplace.  Discussing ideas with another knowledgeable individual is a terrific way to reinforce and extend your learning. The purpose of these tests extends beyond determining what you know; I also want the testing process to reinforce your learning. 
 
To insure that everyone studies all material covered on the exam, partners will be randomly assigned when you arrive to take the exam.  Please be conscientious in your exam preparation, for your partner as well as for yourself.  Partners will receive the same exam grade unless the partner evaluation form indicates a need for adjustment (I do make adjustments as appropriate.)
 
Advice:  Do not write lengthy paragraphs for exam answers; use bullet points / lists and sentences as appropriate. Be sure you answer the question asked, and that your answers are thorough.  Exams will cover material from the textbook and class discussions; neither one alone will provide you with sufficient information to earn an A.
Take lots of written notes during each class on your copies of the PowerPoint slides.  Key themes, recommendations and overarching points will often be stated by the professor in class, but won’t appear on the PowerPoint.  Be sure to read chapters prior to discussion in class; learning occurs in layers, and there is too much material to grasp it well if you put off reading until right before exams.
 
Important!  Exams from previous semesters for this class may not be used as study guides.  If you obtain current or previous exams for this class in any manner, you are hereby informed that this is considered to be cheating and appropriate disciplinary action will be invoked.
 
 
HRM-in-the-News Presentation
 
The purpose of these presentations is to make you aware of how many HR-related articles routinely appear in the popular press.  We will see how they reflect HR issues that are of current interest to employers and employees, and how they shed light on the evolving nature of the field. 
Your presentation will consist of a brief summary of the *highlights* of an HR-related article that appeared in the recent popular press (articles no older than 3 months past; from newspapers, internet news sites, magazines like Business Week or Newsweek, or non-HRM professional publications).  Do not use articles from HRM research or practitioner journals (Workforce, Training Magazine, etc.) or HRM web sites.  I encourage the International students to present articles from publications in their home countries. 
 
Important! As you identify an article you want to use, go to the Discussion section of the course website to check whether anyone has already claimed it.  If no one has, follow directions on the sample posting to post your article title and source, along with your name.  No duplications will be allowed, either on a single day or throughout the semester.
 
Keep in mind that presentation style has a significant impact on the effectiveness of your presentation.  I expect this to be a professional presentation. Use PowerPoint to summarize main points (use 30+ point font).  Do not chew gum, read from the article or from notecards, or do anything else that makes you look unprepared.  Do dress appropriately, look at and connect with your audience, “own” the material you are presenting, monitor your time, smile and seem interested!  See the Evaluation Forms section on the course website for grading criteria.
 
We will start each class period with 1 or 2 presentations.  The presenter has 5 minutes to speak; you cannot receive an A if you exceed this.  Practice your talk so you can keep it to 5 minutes!
Note: If you arrive at the classroom after a presentation has begun, please do not interrupt the speaker by entering the room.  Late entries are rude because they are distracting to the speaker and the class.  Remain in the hallway until the speaker has finished speaking.  Make every effort to get to class on time.  A tally of the number of presentations you miss due to being late will be kept, and your personal HRM-in-the-News presentation grade will be adjusted downward accordingly.

Group Project
 
In groups of 5 students, you will create an HRM Plan for a business of your choosing.  Envision that your business will be a successful venture with at least 40 employees (not jobs; there will be fewer jobs than employees).  Write a report on the HRM systems you envision for your firm.  
 
Every group must have a different type of business.  Business selections must be communicated to the professor and approved by February 2.   
 
Group Project Guidelines
 
The first part of your report presents an overview of the entire company and its human resources.
The second part provides an in-depth analysis of the HR systems for one critical job in your organization.  Use the library and the Internet for your research.  Include evidence from your research and document your sources in your bibliography.
 
Choose an organization that is complex enough to make an interesting report, and a critical job that is complex enough to require richness in recruiting, training, etc. processes. 
 
Final report must be presented in a 3 ring binder with tabs for each section.  Be sure to put all sample forms in the correct sections (appendices should not be needed.)  Follow the writing guidelines listed below. 
 
 
WARNING:
This project will take an extensive amount of time.  You will only be successful in receiving an A if your project is very thorough, very well written, and each section ties to the whole.  This will require many rounds of revision and editing.  Make sure you start your project early enough in the semester so that you have time for these revisions and edits!!  The best projects are always those that have evolved over many weeks, with every group member reviewing every other group member’s work, and revisions are made accordingly. 
 
 
 
Title Page
 
Table of Contents
 
Executive Summary  (5 points total)
> <b>Summarize the main points from Parts 1 and 2 of your report into a 1-2 page executive summary. Place this summary at the front of the report. (be sure this is introduced and summarized well)
 
Part 1  The Big Picture   (25 points total)
> <b>
> 1. Describe your business and your business strategy. Include your mission statement, target customers, and the location of your firm.&nbsp; [5 points]<div>

> 2. What jobs will these 40+ people do?&nbsp; Show the job titles in an organization chart (note numbers of employees in each job on this chart).&nbsp; Provide a <u>job summary statement<u> for every job that is listed on your organization chart.  [8]

> 3. Address compensation &amp; benefits for your organization.&nbsp; Discuss you &lsquo;ability to pay&rsquo; and your pay policy. From publicly available wage survey information, determine standard wages for each job listed on your organization chart.&nbsp; Adjust standard wages according to your pay policy, and list wages for all of your jobs in a spreadsheet.&nbsp; Outline your benefits package (mandatory and voluntary components, options etc.), and calculate benefits as a percentage of wages.&nbsp; Be sure to calculate your <u>total<u> payroll expenses.  [12]
 
 
Part 2   Specifics on 1 Job   (70 points total)
> <br> Choose one critical job from your organization chart and research common practices in your industry for this class of employees. Be sure this job has growth/development potential.  Follow the specific outline below.  Research best practice for your job using examples in your textbook, from employers, the Internet, or other professional sources as models for the forms/examples you create.  Be sure to explain the procedures for your HR systems/processes. 
Key to success: tie everything to the job analysis document!
> <br> For this job:
> 1. Write a <u>complete<u> job description and a corresponding job specification.  Organize tasks into categories; include a detailed list of requirements.  [6]

> 2. List the characteristics of the relevant labor market. Include geographic span, diversity, and whether supply is plentiful or scarce.&nbsp; [2]<div>

> 3. Write a recruiting plan.&nbsp; Include your process, sources you&rsquo;ll use (be specific), sample advertising copy, and address evaluation.&nbsp; [6]<div>

> 4. Write a selection plan: <div>
            - list ‘tests’ you’ll use to assess the qualifications of each candidate and create a matrix
              showing which KSAOs each ‘test’ will assess.  [10]
               - provide information for each ‘test’ you are using (application and interview forms, outline the format of your work sample test, provide publisher/reliability/validity if using a purchased test, etc,)  [9]
            - write 8 interview questions that you will use in a structured situational interview;
                  indicate what KSAOs each question assesses, and list ‘graded’ sample answers (provide samples of poor, average, and excellent responses for each question).  Use situational questions, and cover all KSAOs on your matrix that are assessed by the interview, if possible.  [8]

> 5. Indicate whether and where your recruiting and selection processes are vulnerable to legal <div>
    challenge, and how you will address these legal challenges.  Be sure to consider diversity.  [2]

> <br>
6. List rewards and specific compensation you will offer for this job.  Include salary minimum,
maximum, midpoint, and other monetary and non-monetary incentives and rewards.  Indicate how your compensation and incentives compare to similar jobs in other firms in your region and industry.  [8]
> <br>
7. Describe the formal performance measurement process you will use (frequency, who is
    involved, and the PA process).  Create a performance appraisal form tailored to this job.  [10]

> 8. List the training and development programsopportunities that are necessary to support
excellent performance and advancement (be sure to cover orientation; don’t forget conferences for professionals).  Provide sources for this training, content outlines, costs, and information on training providers (be specific).  [7]

> 9. Bibliography&nbsp; [2]<div>
 
 

Writing Guidelines

 
Your writing style is a critical element of the grade you receive on your project.  Professional writing used in organizational communications is concise and well organized.  Communications that contain grammatical errors, rambling paragraphs or lack clear sections are simply not effective (and usually not even read!).  Be aware that effective written and oral communication can be highly influential in selection and promotion decisions.
 
I will expect the following elements in your writing for this class.  Make liberal use of “bullet points” – phrases or short sentences that effectively summarize ideas (if you really know the material, you can use appropriate terms and be succinct); subheadings; numbered lists; and outlines.  Use full sentences and short paragraphs when needed, but make sure that you format a “quick read” for your reader.  Have your message jump off the page!
 
For some of you this will come easily, because you already incorporate these elements in your writing.  For others it will be much more challenging, simply because you are accustomed to being ‘long-winded’.  In some courses you might have been rewarded with high grades when you’ve used lengthy prose.  However, because lengthy prose is never appropriate in a business setting, where people don’t have time to read it, lengthy prose will earn low grades in this class!  Say a lot with little writing; use page space wisely; make every word count; make it a quick read!
 
Be sure to proofread projects several times!  Grammatical and spelling errors will lower grades considerably!
 
IMPORTANT:  All sections must tie closely to the job description/specification.  If they don’t, considerable points will be lost!
 
 

Information from the KSU College of Business Administration

The Following Policies Apply to All Students in this Course
 
A.    Students attending the course who do not have the proper prerequisite risk being deregistered from the class.
B.     Students have responsibility to ensure they are properly enrolled in classes.  You are advised to review your official class schedule (using Web for Students) during the first two weeks of the semester to ensure you are properly enrolled in this class and section.  Should you find an error in your class schedule, you have until January 30, 2006 to correct the error with your advising office.  If registration errors are not corrected by this date and you continue to attend and participate in classes for which you are not officially enrolled, you are advised now that you will not receive a grade at the conclusion of the semester for any class in which you are not properly registered.
C.    Academic Honesty:  Cheating means to misrepresent the source, nature, or other conditions of your academic work (e.g., tests, papers, projects, assignments) so as to get undeserved credit.  The use of the intellectual property of others without giving them appropriate credit is a serious academic offense.  It is the University's policy that cheating or plagiarism result in receiving a failing grade (0 points) for the work or course.  Repeat offenses result in dismissal from the University.
D.    For Spring 2007, the course withdrawal deadline is Saturday, April 1, 2007.  Withdrawal before the deadline results in a "W" on the official transcript; after the deadline a grade must be calculated and reported.
E.     Students with disabilities:  In accordance with University policy, if you have a documented disability and require accommodations to obtain equal access in this course, please contact the instructor at the beginning of the semester or when given an assignment for which an accommodation is required.  Students with disabilities must verify their eligibility through the Office of Student Disability Services in the Michael Schwartz Service Center (672-3391).
 

BAD 64271  Human Resource Management

DuBois, Spring 2007
 
SCHEDULE OF TOPICS & READINGS:                                  
 
PART 1:         Fundamentals of HRM, the Work and Social Environment, the Work
January 16                   Introduction to the Course                                        
January 18                   Introduction to HRM                                                             Chapter 1
 
January 23                   Strategic HRM                                                            Chapter 2
January 25                   Legal Context of Employment Decisions                   Chapter 3
 
January 30                   Legal Context of Employment Decisions                   Chapter 3
February 1                   Legal Context of Employment Decisions                   Chapter 3
 
February 6                   Diversity                                        (only p. 306-313) Chapter 7
February 8                   Analysis of Work & Job Design                                 Chapter 4
 
February 13                 Additional Readings
February 15                 Exam #1
           
PART 2:         Employee Acquisition, Performance Management & Development
February 20                 HR Planning & Recruiting                                          Chapter 5
February 22                 Employee Selection                                                    Chapter 6
 
February 27                 Employee Selection                                                    Chapter 6
March 1                       Employee Selection                                                    Chapter 6
 
March 6                       Performance Management: Appraisal                         Chapter 8
March 8                       Performance Management: Appraisal                         Chapter 8
 
March 13                     Training                                                                       Chapter 7
March 15                     Employee Development                                              Chapter 9
                                    Separation & Retention                                              Chapter 10
                       
March 20                     Additional Readings                        
March 22                     Exam #2
 
March 27 & 29            Spring Break!
 
PART 3:         Rewards, Rights, and International HRM
April 3                         Project Work
April 5                         Compensation: Pay Structures                                    Chapter 11
 
April 10                       Compensation: Incentives                                           Chapter 12     
April 12                       Benefits                                                                       Chapter 13
 
April 17                       Labor Relations                                                           Chapter 14
April 19                       Labor Relations                                                           Chapter 14
 
April 24                       International HRM                                                     Chapter 15
April 26                       HRM & High Performance Organizations                 Chapter 16
              Projects Due: in class!
 
May 1                          Additional Readings
May 3           Exam #3   
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