KENT STATE UNIVERSITY
> <b>Kent<b> Main Campus

 

Sandra Gustavson, M.A., P.M.P.

Phone: 330.672.1140 (Mrs. Silliman)

Office Hours:  ½ hour before class and by appointment.

Location: Room 422 BSA

 The Management and Control of Quality, Sixth Edition by Evans and Lindsay

Total Quality Management considers the application of sound management principles and theories needed for successful implementation of quality processes and systems. The course will be based on lecture, class discussion and case analysis. This course may be used to satisfy the writing-intensive course graduation requirement with approval of major department.

 

 

Orion will be used for Class Management. You can register on this site by typing in orion.kent.edu. Click on the opening screen; it will expand. Begin your registration by clicking on Courses at the lower left corner. At the next screen, click on Enroll in a Course. You will be led through the rest of your registration. Orion will be used for on-line quizzes, posting handouts, links, communicating with the class and submitting coursework.

 

All completed assignments are to be uploaded on Orion – NO EXCEPTIONS! If an assignment is a team assignment, only one team member is required to upload the assignment. Assignments should be submitted as a hard copy in class and uploaded on Orion by the date due. Please give the instructor a hard copy of your presentation BEFORE you present.

 

 

Attendance is required and shall represent 5 %, or  5 points of your grade. Attendance shall be graded on a pass-fail basis. No more than 1 unexcused absence - pass with 5 points. Missing 2 or more unexcused absences - 0 points for this requirement. University accepted excuses shall be required for attendance credit when missing class.

This is designated by the university as a writing intensive course which requires a lengthy individual writing assignment, turned in first as a draft which is corrected but not graded, and then as a final draft that should reflect corrections and will be graded.

Teamwork is integral to today’s workplace. We shall practice teamwork in this class setting. Students who do not participate and contribute to their team may be asked to leave their teams and will receive a lower grade. “Group presentation” means everyone in the group presents. In presenting your work, all members of the team or group are expected to participate. Each student will be evaluated by his or her peers at the completion of the course.

You will be given some opportunity to work during class toward completion of team assignments, therefore, your attendance will be an important contribution to your team. You must do your reading outside of class and come to class prepared. In addition, there may be in-class assignments during the semester. You will be required to submit in-class assignments in writing. These assignments are not subject to “make-up” unless you have a University-approved absence.

 

Citizens of Kent are involved in a project known as Kent Main Street. During the semester we will participate in activities advancing this project. The Main Street Project is in its formative stages but has received support from the City of Kent and state historical organizations. This project has the potential for improving the aesthetic and economic conditions in Kent, thus making the city a more hospitable and attractive setting for the university. We shall define our involvement during the next few weeks. Students may be encouraged to attend Kent Main Street public meetings, asked to assist with gathering information or with the development of a questionnaire. This assignment will culminate in a report that must be a minimum of 10 single space pages with diagrams and tables as appendices that fulfills the writing intensive requirement for this report. Your participation may be used as experience on your resume.

Quality in Practice Cases are included near the end of each chapter. Two cases will be analyzed and reported individually. Cases reported on individually will be discussed in class. One case chosen by the instructor will be prepared and presented as a team paper and presentation. Prepare a 2-3 page paper answering the questions for each case assigned. Teams presenting will submit both a paper and a PPT presentation for the Quality in Practice case they have chosen to present.

 

All students should be prepared to discuss the answers to the questions for each Quality in Practice case assigned.

 

Between 2-4 applied projects will be selected from the Project section at the end of each chapter. Applied projects will total 10 points.

 

 

Working in teams, students will chose a local company and prepare a case similar to a Quality in Practice case using sources such as business periodicals, personal interviews, etc. Students should call and plan a company visit/tour and request interviews with a quality and operations manager as part of the requirements for this project. The focus of the case is how the company’s approach to total quality supports their competitive strategy. The case will be submitted as a paper and presented in class as a PPT presentation. More detail will be provided on Orion. This will be the final project for the course.

 

There will be 4 on-line quizzes (5 points each) covering the chapters assigned, open book, open notes. Quiz questions will be objective. Each quiz will be open on Orion for one week, beginning on Monday and ending on Sunday night. You may take the quizzes at any location by logging on to Orion.

 

 

Students will receive a grade based on points earned, as follows:

 

POINTS	GRADE
90-100	A
80-89	B
70-79	C
60-69	D
Below 60	F

 

4 Quizzes on Chapters 1-10	20 Points
3 Quality in Practice Cases	30 Points
Service Learning Project	15 Points
Case Study Project and Presentation	20 Points
Applied Projects	10 Points
Attendance	5 Points
Total	100 Points

 

Papers will be formatted as follows: 1 inch margins, single spaced; Times Roman or Ariel fonts may be used; 12 point type. Paragraphs may be blocked. Use one space between paragraphs. A cover sheet with the names of all students participating in the presenting team should be included. All research papers and presentations should use APA format for all references. Examples of APA format are available through the KSU library website. A three page paper requirement means three full pages. Points are deducted for not meeting the minimum length requirement. To achieve an “A,” the student must exceed the minimum requirements.

All assignments are expected to be submitted on time. Students who turn in assignments past the due date are responsible for informing the instructor immediately of their situation. Failure to do so may result in a 0 (no credit) for the assignment. Credit may be given for a late assignment based in agreement between the instructor and the student.

ACADEMIC HONESTY 

Please note: The University's Policy on student cheating and plagiarism is in effect in this course.  The use of the intellectual property of others without attributing it to them is considered a serious academic offense. Cheating or plagiarism will result in receiving a failing grade for the work or course. Repeat offenses result in dismissal from the University. If you are not familiar with it, you can find it at the KSU website.  It is your responsibility to understand and uphold this policy.  The ramifications of violating it include failure of the work or the course.

Taking credit for the work of others, or representing the work of others as your own, is considered to be a violation of the Academic Honesty policy for this course. An example of this violation is taking credit for work done by others in your group by putting your name on the final product, or by asking others in your group to do your work for you. Asking others to perform work assigned to you will not be tolerated in this course.  

The instructor reserves the right to incorporate extra credit during the course of the semester.

 

Students have responsibility to ensure they are properly enrolled in classes.  You are advised to review your official class schedule (using Web for Students) during the first two weeks of the semester to ensure you are properly enrolled in this class and section.  Should you find an error in your class schedule, you have until January 21, 2007 to correct the error with your advising office.  If registration errors are not corrected by this date and you continue to attend and participate in classes for which you are not officially enrolled, you are advised now that you will not receive a grade at the conclusion of the semester for any class in which you are not properly registered.

Course withdrawal is permitted January 29-March 25, 2007. No approval is required to withdraw from a course. Students withdrawing between these dates will receive a "W" on their official transcript.  Withdrawal after the deadline will require an assignment of a letter grade for the course.  Please see the undergraduate business advising office (107 BSA) for details and exceptions to this policy.

University policy 3342-3-18 requires that students with disabilities be provided reasonable accommodations to ensure their equal access equal access course content.  If you have documented disability and require accommodations, please contact the instructor at the beginning of the semester to make arrangements for necessary classroom adjustments.  Please note, you must first verify your eligibility for these through the Student Disability Services (contact 330-672-3391 or visit www.kent.edu/sds for more information on registration procedures).