M&IS 34180 Spring 2007 Faley
Spring 2007
Human Resources Management
Dr. Robert H. Faley BSA A416; 672-1154; rfaley@.kent.edu
T/H #14098=9:15-10:30 in BSA206 and #14099=12:30-1:45 in BSA100
A copy of this syllabus can be downloaded from the M&IS web site http://mismain.bsa.kent.edu - select the “Syllabi” quick link on the lower left-side of the page to enter the Syllabi Archive.
1. Course Objectives:
As a result of this course, you will better understand:
a) important HR systems and how they are interrelated with one another and with other important firm-wide systems
b) the value added (i.e., competitive advantage) that can be gained by designing, building, and managing HR systems based on proven HR techniques and approaches
c) the very critical role that job analysis plays in designing and building value-added HR systems
d) the legal obligations employees have to their employers as well as the legal obligations employers have to their employees
e) how to evaluate HR systems as well as better estimate their value-added
f) the current state of the art related to various HR activities
g) how to design desktop information systems that can be used to help solve HR-related problems you will very likely experience as a manager
2. Office Hours:
It has been my experience that no matter what office hours I schedule, I am not able to accommodate the needs of a large number of students. So, I prefer to schedule office hours by appointment. This way I can accommodate the needs of all students. Please see me for an appointment or call or email me. Otherwise, if you stop by and I’m in my office, I can usually break away from what I’m doing to speak with you.
3. Textbooks:
a) Kleiman, L.S. (4th Edition). Human Resource Management: A Managerial Tool for Competitive Advantage, Atomic Dog Publishing (2007).
A PACKET OF COURSE-RELATED OVERHEADS IS ON ELECTRONIC RESERVE AT THE MAIN LIBRARY (case-sensitive password = human27). PLEASE GET A COPY OF THESE OVERHEADS - THEY WILL HELP YOU GET MORE OUT OF THE MATERIAL COVERED IN CLASS AND MAKE TAKING NOTES MUCH EASIER.
The syllabus indicates (under ASSIGNMENT) the chapter(s) in the Kleiman textbook that correspond to the content of the lecture/discussion that will take place that day in class.
b) Faley, R.H. & Steinberg, G. Developing Relational Databases Using THE Database Analyst, SerraCorp (1999). AVAILABLE FROM THE PROFESSOR – MONEY ORDERS ONLY. (copies of the book are on reserve at the library)
You are expected to have a reasonable understanding of computer hardware and software. This is all that is needed to operate THE Database Analyst software. USE THE SOFTWARE’S CONTEXT-SENSITIVE HELP SYSTEM LIBERALLY. If you have questions about the software, please ask them in class so others can benefit from the answers.
4. Grading:
Computer Exercises. (account for 25% of your final grade)
There are 5 equally weighted computer exercises that must be handed in ON TIME (i.e., by the end of the class period on the day they are due). You may submit the first two exercises for re-grading WITHIN ONE WEEK OF THEIR RETURN TO YOU. The three others MAY NOT be submitted for re-grading. Failure to hand in a computer exercise will result in a zero grade for that exercise.
Exams. (account for 75% of your final grade)
There are 4 equally weighted multiple-choice exams. Exam 4 is NOT cumulative.
THE ONLY VALID REASONS FOR MISSING AN EXAM ARE THE UNIVERSITY-APPROVED ONES NOTED IN THE DIGEST OF RULES AND REGULATIONS GOVERNING STUDENT LIFE.
Your final grade will be determined in the following manner:
FG = .25(åCE/5) + .75(åEG/4)
where: FG = Final Grade
CE = score for each computer exercise
EG = score for each exam
FE = final exam grade
The FG value needed to guarantee various final letter-grades are shown below:
To earn a grade of: Your FG value must be:
A 90 or above
B 80 - 89
C 70 - 79
D 60 - 69
F 59 or lower
INTERPRETING YOUR EXAM SCORES:
Your exam scores are reported as Z-Scores (for the reasons discussed in class). The following table shows the letter grade equivalents associated with ranges of Z-Scores:
Letter Grade: Z-Score Range:
A >+1.29
B +.90 to +1.29
C -.60 to +.89
D -1.00 to -.61
F < -1.00
To interpret your exam score:
1) Determine the z-score range in which your exam z-score falls using the table above
2) Estimate how “low” or “high” your letter grade is based on where it falls within the z-score range
Here are some examples of z-score/numerical-grade equivalents:
- if your z-score = +2.30, you have the highest possible A (100)
- if your z-score = +1.30, you have the lowest possible A (90)
- if your z-score = +1.11, you have a middle B (85)
- if your z-score = +.90, you have the lowest possible B (80)
- if your z-score = +.00, you have a middle C (75)
- if your z-score = -.60, you have the lowest possible C (70)
- if your z-score = -.78, you have a middle D (65)
- if your z-score = -1.00, you have the highest possible F (59)
- if your z-score = -3.00, you have the lowest possible grade (0)
A more comprehensive list of z-score/numerical-grade equivalents is posted on the corkboard opposite my office door. Please come and see me if you need additional information.
Note that your grade is based on the OUTPUT that you produce. Thus, the amount of time you prepare for class, exams, or the computer exercises cannot be realistically considered for grading purposes. Also please note that you are responsible for all changes in the course outline announced in class as well as all other matters that are discussed in class.
One final note: Tests for this class are never distributed for student use or for any other purpose. Any copies offered to you are stolen property and if found in your possession will be considered sufficient cause for assigning a grade of "F" for the course. Software piracy is also grounds for assignment of a grade of "F". For more complete regulations governing cheating and plagiarism, see the Digest of Rules and Regulations that govern student life.
THE FOLLOWING POLICIES APPLY TO ALL STUDENTS IN THIS COURSE
A. Students attending the course who do not have the proper prerequisite risk being deregistered from the class.
B. Students have the responsibility to ensure they are properly enrolled in classes. You are advised to review your official class schedule during the first two weeks of the semester to ensure you are properly enrolled in this class and section. Should you find an error in your class schedule, you have until the date noted in the university calendar to correct the error with your advising office. If registration errors are not corrected by the date noted in the university calendar and you continue to attend and participate in classes for which you are not officially enrolled, you are advised now that you will not receive a grade at the conclusion of the semester for any class in which you are not properly registered.
C. Academic Honesty: Cheating means to misrepresent the source, nature, or other conditions of your academic work (e.g., tests, papers, projects, assignments) so as to get undeserved credit. The use of the intellectual property of others without giving them appropriate credit is a serious academic offense. It is the University's policy that cheating or plagiarism result in receiving a failing grade for the work or course. Repeat offenses result in dismissal from the University.
D. The course withdrawal deadline is noted in the university calendar. Withdrawal before the deadline results in a "W" on the official transcript; after the deadline a grade must be calculated and reported.
E. Students with disabilities: In accordance with University policy, if you have a documented disability and require accommodations to obtain equal access in this course, please contact the instructor at the beginning of the semester or when given an assignment for which an accommodation is required. Students with disabilities must verify their eligibility through the Office of Student Accessibility Services (SAS) located in the DeWeese Center (672-3391).
DATES/TOPICS/ASSIGNMENTS
NOTE: Bring your Analyst disk (and an extra formatted 3.5” floppy disk) to class on the dates in the syllabus where COMPUTER LAB is noted. On those days, meet me in the BSA computer lab.
DATE TOPIC ASSIGNMENT
Jan 16 Course Overview; Overview of HR 1
18 Strategies for Managing Human Resources; Job Analysis 4
23 Integration of Organizational and HR Planning 3
25 Using Information Systems to Better Manage HR’s **review p.11 of syllabus**
30 Regulatory Constraints on the Management of HR’s 2,11,13
Feb 1 Regulatory Constraints on the Management of HR’s - continued
6 COMPUTER LAB – using THE Analyst Software
8 Regulatory Constraints on the Management of HR’s - continued
13 COMPUTER LAB – designing a very basic HRIS – Exer1
15 EXAM 1
20 COMPUTER LAB - using an IS for HR planning – Exer2 (EXER1 due)
22 Exer1 Review; HR Staffing: Recruitment and Selection 5,6
27 Benchmarking HR Selection Systems: Assessing Validity/Estimating Utility
March 1 Benchmarking HR Selection Systems - continued
6 COMPUTER LAB – using an IS to better manage applicant flow Exer3 (EXER 2 due)
8 Exer2 Review; Traditional Selection Techniques
13 Traditional Selection Techniques - continued;
(CASE: Resident Manager
15 Non-Traditional Selection Techniques; HR Staffing: Wrap Up
20 EXAM 2; (EXER3 due)
22 Exer3 Review; Overview of Performance Management; Managing
Performance via Performance Appraisal 8
26-31 THANKSGIVING BREAK – NO CLASSES
April 3 COMPUTER LAB - using an IS to better manage PA
5 Methods of Performance Appraisal
10 Managing Performance via Training/Development Programs 7
12 Managing Employee Movement – Career Management
17 EXAM 3; (EXER4 due)
19 Exer4 Review; Motivational and Other Strategies for Managing Performance 10
24 The Manager as Leader; Basic/Supplemental Compensation 9
26 Basic/Supplemental Compensation - continued
May 1 Determining Pay and Benefits
3 International HRM; Course Wrap-up; Course Evaluation (EXER5 due) 14,15
EXAM 4 during Exam Week (see Spring 2007 schedule of classes for date/time)
COMPUTER EXERCISES
Using ONLY the homework facilities built into the software, complete and hand-in on 3.5" floppy disk the HR databases you design using THE Analyst (all homework assignments will be SCHEMA assignments). ALL EXERCISES MUST BE HANDED IN BY THE END OF CLASS ON THE DAY THEY ARE DUE – NO EXCEPTIONS!
VERY IMPORTANT: You MUST make a “good faith attempt” to prepare the exercises BEFORE you come to the computer labs – a good faith attempt means that your specification MUST include a) all the entities listed with the exercise, b) each entity must be uniquely identified, and c) all the entities must be linked in some fashion - if you show up for the lab and have NOT made a good faith attempt at the exercise on which we will be working, you will earn a zero for that exercise – NO EXCEPTIONS!
NOTE 1: USE ONLY THE HOMEWORK NAMES NOTED FOR EACH EXERCISE - also, for exercises EXER1 and EXER2, use the entity names listed with the exercises EXACTLY as they are spelled.
NOTE 2: YOU MAY RESUBMIT ONLY EXER1 and EXER2 FOR REGRADING (however, they MUST be resubmitted within one week of their initial return to you - RESUBMITTED EXERCISES MUST BE TURNED IN ON A NEW HOMEWORK DISK). If you resubmit an exercise, your grade for the exercise will be the grade you received for the resubmission.
NOTE 3: Put the following information on your Homework Disk (homework disks that do not contain the following information will NOT be graded):
1) your name and student ID number
2) the name of the exercise to be graded (put a line through exercises that have already been graded)
NOTE 4: You may work with other class members on these exercises. However, YOU are completely responsible for your submission. For example, if I asked and you were unable to clearly explain your solution, it is de facto evidence of plagiarism and you would receive a zero grade for the exercise (and possibly the class).
NOTE 5: YOU are responsible for making sure that ANY disk you hand in (or ask me to look at) is scanned using an anti-virus utility that is UP-TO-DATE. You are responsible for determining BEFOREHAND if a computer you are using is virus free - if a virus corrupts your Analyst disk, you will have to purchase a new copy.
I highly recommend that you use the McAfee anti-virus utility available on the computers located in the business school's computer lab. Because there are so many different anti-virus utilities and they all don’t scan for the same viruses, the McAfee anti-virus utility in the BSA computer lab will be the default standard for the class.
Exercise 1: (homework name = EXER1) (due 2/20)
Design a database that will be used to keep track of personal data (e.g., social security number, first and last name, address, phone number, sex, race, etc) about each of your employees as well as data about each employee's current job (e.g., title, job code, job summary, salary range, etc.). This database should also help you keep track of the qualifications (e.g., qualification number, name, description, etc.) that each of your employees has as well as help determine whether underutilzation of minorites and women is occurring within your firm.
This exercise is meant to help you familiarize yourself with the software - don't worry whether your solution is correct. Make a "good faith" attempt. Bring your attempt ON YOUR ANALYST DISK to the February 13th computer lab.
Assume the following:
1) each employee can be associated with only ONE job (i.e., the employee’s current job)
2) each employee can have any number of qualifications
3) each qualification can be associated with any number of employees
4) each job category can be associated with any number of jobs.
Entities: Employee, Job, Qualification, Jobcategory, Employee_Qualification
Exercise 2: (homework name = EXER2) (due 3/6)
Design a database that will help you keep track of your staffing needs. This database will contain data about ALL the jobs each employee has held during their tenure with the firm (i.e., each employee’s job history). This database will also contain data about all the job vacancies within your particular unit. This database should help you better understand what jobs are vacant, the date they became vacant, the date you want to re-staff them by, as well as the location within your unit where each vacancy exists. This database should also help you better understand the qualifications associated with each vacant job as well as the qualifications of all employees. This information will help you assemble internal applicant pools for the vacant positions as well as perform analyses (by race and sex) for affirmative action related purposes. Assume the following:
1) each employee may have held any number of jobs during their tenure with the company (i.e., employees could have been promoted, demoted, transferred, terminated and rehired, etc.). Each employee can also have any number of qualifications
2) each job can have any number of employees, vacancies, and qualifications, but only one job category.
3) each qualification can be associated with any number of jobs and employees
Constraints: 1) employees might have held the same job more than once
Entities: Employee, Job, Qualification, Vacancy, Jobcategory, Employee_Job, Employee_Qualification, Job_Qualification
Exercise 3: (homework name = EXER3) (due 3/20)
Design a database that will help you keep track of all the employment testing your unit does to fill job vacancies. Data in this database will help you determine, for example, what type(s) of employment tests are being used, the pass/fail rates of the tests based on race and sex, how much you spend each year on testing, how many applicants are tested, what test(s) each applicant has taken, when, for what job, etc. This database will also help you keep track of other data about the tests you use, including the vendor for each test, how useful the tests are for various purposes (i.e., their validities), etc. Assume the following:
1) each applicant can have any number of qualifications and take any number of tests
2) each test is distributed by only one vendor but can be used with any number of jobs, and can be taken by any number of applicants
3) each applicant can submit any number of applications
4) each job can be associated with any number of tests and with any number of qualifications, and each job can have any number of vacancies
5) each qualification can be associated with any number of applicants and jobs
Constraints: 1) each applicant can apply for only one job vacancy at a time (i.e., complete only one application at a time)
2) because applicants can apply more than once for any vacant job for which they are qualified, they might take the same employment test more than once
Entities: Applicant, Job, Test, Application, Vendor, Qualification, Vacancy, Applicant_Qualification, Job_Test, Job_Qualification, Applicant_Test
Exercise 4: (homework name = EXER4) (due 4/17)
Design a database to keep track of all performance-related information generated about the employees in your unit. This includes, among others, all the performance reviews each employee has ever had, the past promotion record of each employee, all the training programs each employee has been through and how well they performed in these programs, the promotability of each employee to the next job, the potential of each employee, and recommended developmental activities for each employee. Assume the following:
1) each employee can have as any number of performance reviews and possess any number of qualifications
2) each employee might have held more than one job during their tenure with the company
3) each job can be held by any number of employees and have any number of qualifications
4) each employee can take any number of training programs and each training program can be taken by any number of employees
5) each qualification can be associated with any number of jobs and employees, and developed using any number of training programs
Constraints: 1) employees might have held the same job more than once
2) employees might go through the same training program more than once
Entities: Employee, Job, Tprog, Perfreview, Qualification, Employee_Job, Job_Qualification, Employee_Qualification, Employee_Tprog
Exercise 5: (homework name = EXER5) (due 5/3)
Design a database that can be used to help you better manage data about the past, current, and future training needs of the employees in your unit. Among other things, this database should help you understand the training employees in your unit have already had, which employees in your unit will need future training, for which jobs, what type of training they will need, when and where training will occur, and who will deliver the training. Moreover, this database should help you determine which of any number of training programs associated with a job would be the best for a particular training-related purpose. Assume the following:
1) each employee might have held more than one job during their tenure with the company, each employee can have any number of qualifications , and each employee can take any number of training programs
2) each qualification can be held by any number of employees, developed using any number of different training programs, and can be associated with any number of jobs; each job also can be associated with any number of qualifications, and employees
3) each training program can be taken by any number of employees, is offered at any number of locations, can be used to develop any number of qualifications, and can be delivered by any number of instructors
4) each location can be used for any number of training programs and each instructor can deliver any number of training programs
Constraints: 1) employees might have held the same job more than once
2) employees might go through the same training program more than once
3) each training program can be offered at the same location more than once and each instructor can deliver the same training program more than once
Entities: Employee, Job, Tprog, Perfreview, Location, Instructor, Qualification, Employee_Job, Tprog_Qualification, Employee_Tprog, Employee_Qualification, Job_Qualification, Tprog_Location, Tprog_Instructor
GRADING CRITERIA FOR THE COMPUTER EXERCISES
The following errors range in severity from MINOR to MODERATE to MAJOR. Your grade for each computer exercise depends on the number and/or severity of the errors you make.
1) Several minor attributes are either missing or misplaced. (MINOR)
2) Several important attributes are either missing or have been misplaced. (MODERATE)
3) Your database is missing one or more important entities. Examine the list of entities for this exercise included with your syllabus. (MAJOR)
4) The primary key for one or more entities is incorrect. This is especially likely to be a problem with cross-reference (i.e., many-to-many) entities. (MODERATE)
5) Your database is not fully relational – one or more entities are not related to any other entity in the database. Use the FlowMap to make sure all the entities in your database are related. (MAJOR)
6) There are one or more “extra” relationships that are unnecessary. For example, you may have BOTH a one-to-many and a many-to-many relationship between two entities. You must choose which of the relationships is the correct one for the exercise. Examine the assumptions that came with this exercise. (MODERATE)
7) One or more relationships are incorrect (e.g., either are backwards or involve the wrong two entities) or are missing. Learn to “read” foreign keys in order to determine whether the cardinality of each relationship is correct. (MODERATE)
8) Your database contains one or more entities that are unnecessary or unsupportable. (MODERATE)
IMPORTANT RELATIONAL DATABASE TERMS
(see more detailed definitions by selecting the "Demo" option from THE Analyst’s Main Menu)
ENTITY (i.e., table) - refers to an object in a database
ATTRIBUTE (i.e., field) - refers to descriptors of an entity in a database. There are three different kinds of attributes:
PRIMARY KEY - refers to one or more attributes that uniquely identify each instance of an entity in a database
FOREIGN KEY - refers to an attribute that is also an entity in the database
NON-KEY ATTRIBUTE - refers to any attribute that is not a primary or foreign key attribute
ANALYST EXAMPLE:
Employee is identified by ssn and has firstname, lastname, address, phnumber, job.
Job is identified by jobnumber and has title, jobsummary, jobcategory.
Jobcategory is identified by catnumber and has name.
- "Employee", "Job", and “Jobcategory” are entities.
- “ssn", "jobnumber", and “catnumber” are primary key attributes.
- "job" and “jobcategory” are foreign key attributes.
- all the remaining attributes are non-key attributes.
UNDERSTANDING/READING ENTITY RELATIONSHIPS
1) foreign keys establish entity relationships (i.e., connect entities to one another) – in Analyst terminology, a foreign key is “an entity in the database that is ALSO an attribute of another entity in the database”
2) reading foreign keys is a two-part process (an example using employee and job):
NOTE: 1 = a singular entity or the “one” side of the relationship and M = a plural entity or the “many” side
1(job):M(employees): each job can be associated with any number of employees BUT each employee with only one job – see the example above ( a M:1 would simply be the reverse)
M(jobs):M(employees): each job can be associated with any number of employees AND each employee with any number of jobs – Employee (1) has jobs (M) AND Job (1) has employees (M) (as you can see, a M:M is the result of two 1:M relationships that involve the SAME two entities). For example:
Job is identified by jobnumber and has title, jobsummary, and employees.
Employee is identified by ssn and has firstname, lastname, address, phnumber, and jobs.
3) in a 1:M (or M:1) relationship the foreign key is placed in the sentence of the many side of the relationship
4) the bare minimum for the primary key of a M:M entity (i.e., intersection or cross reference entity) are the 2 entities from which it was created. In a M:M these two primary key attributes also serve as foreign key attributes – EXAMPLE: employee has jobs AND job has employees creates the cross-reference entity Employee_Job (which is uniquely identified by employee and job at a bare minimum)
Employee_Job is identified by employee and job and has startdate, enddate, salary.
ABOUT COMPUTER VIRUSES (exercises\virus)
1) YOU are responsible for making sure that ANY disk you hand in (or ask me to look at) is scanned using an anti-virus utility that is UP-TO-DATE. You are responsible for determining BEFOREHAND if a computer you are using is virus free - if a virus corrupts your Analyst disk, you will have to purchase a new copy.
2) I highly recommend that you use the McAfee anti-virus utility available on the computers located in the business school's computer lab. Because there are so many different anti-virus utilities and they all don’t scan for the same viruses, THE MCAFEE ANTI-VIRUS UTILITY WILL BE THE DE FACTO STANDARD FOR THE CLASS.
3) If you hand in a floppy disk with a virus that could have been disinfected using McAfee, you will receive a zero grade for that assignment. If this happens a second time, you will receive a zero grade for ALL your computer exercises and I will not accept any more disks from you.
3) You are free to use whatever virus-scanning utility you want. However, if it is outdated or you do not know how to use it properly, or it does not pick up a virus that McAfee would have picked up, you are still subject to the sanctions noted in #3.
Some Things You Should Know About THE Database Analyst Software
1) THE Database Analyst is an expert system that can be used to design relational databases using nothing more than regular, everyday, English sentences. THE Database Analyst is not meant to be used as a DBMS. The rudimentary DBMS that is included with THE Database Analyst is used for validation purposes only and is not meant to be a production-level DBMS.
2) THE Database Analyst is a DOS product that can be run anytime from its floppy disk using any IBM/PC or compatible computer with a 3.5" 1.44MB or higher floppy drive, PC/MS DOS 3.x or higher, and 500K of conventional memory. THE Database Analyst cannot be run from a non-IBM/PC computer (e.g., a Macintosh computer) - even if that computer is running software that allows it to process IBM/PC compatible software files. BEWARE: running THE Database Analyst from a non-IBM/PC compatible computer will corrupt THE Database Analyst's files and you will have to purchase a new copy of the software.
3) THE Database Analyst cannot be run from a back-up floppy disk - the software will only run from the floppy disk on which it came.
4) THE Database Analyst will run much faster from the hard drive. However, the software can be installed to the hard drive only one time, either by using THE Database Analyst's installation routine the first time you run the software or later by inserting THE Database Analyst disk in the floppy drive and typing HARD at the DOS prompt. Carefully choose the computer on which you will install the software – remember, you get only one install to the hard drive.
5) Please first contact the professor if you have a problem with the software.
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M&IS 34180 (HRM) Sample Questions
According to Herzberg's Two Factor Theory, what is the role of hygiene factors?
a. their presence leads to feelings of neutrality
b. their absence leads to feelings of satisfaction
c. their presence leads to feelings of satisfaction
d. their absence leads to feelings of neutrality
Which of THE Database Analyst's feedback sources can be used to help determine whether the entities in a database are related to one another?
a. FlowMap feedback
b. Written feedback
c. Schema feedback
d. all of the above
What is the most commonly used approach to internal recruitment for non-managerial jobs?
a. supervisor recommendations
b. computerized career progression systems
c. employee referrals
d. job posting
Which is a system designed to achieve organizational effectiveness by steering each employee’s behavior toward the organization’s mission by using a combination of goal setting, planning, and evaluation activities?
a. behavior-based modeling
b. management accounting
c. management by objectives
d. behavior observation method
What level of training needs analysis focuses on the identification of where within a firm training is needed?
a. departmental analysis
b. operational analysis
c. organizational analysis
d. business‑unit analysis
Which theory states that employees form beliefs about pay fairness by comparing their outcome/input ratio to that of a referent other?
a. contingency theory
b. equity theory
c. expectancy theory
d. consistency theory
Which approach to the study of leadership is associated with Theory X and Theory Y?
a. trait approach
b. situational approach
c. behavioristic approach
d. style approach
What error in rating is the result of raters not using the extremes of the rating scale.
a. extremity error
b. similarity error
c. central tendency error
d. halo error
Which is a correct statement about the cost effectiveness of training programs in the typical U.S. company?
a. the success rate of training and development practices in many U.S. firms is quite dismal
b. training programs have fared so well that they have been cited as a chief contributor to the high productivity growth in U.S. firms
c. more than half the material learned during training in the typical U.S. company is applied back on the job
d. none of the above
Which of the following is reported to occur in firms that use downsizing to reduce costs?
a. the majority of firms that downsize achieve higher organizational profits
b. the majority of firms that downsize refill eliminated positions within a year
c. the majority of firms that downsize report higher employee productivity
d. all of the above
What is defined as the organization's attempt to add to, maintain, or readjust its total human resource complement in accordance with its strategic business objectives?
a. recruitment
b. selection
c. staffing
d. training and development
Which is a law that provides a continuation of health insurance coverage for employees who leave a company through no fault of their own?
a. Health Care Benefits Extension Act
b. Fair Labor Standards Act
c. Consolidated Omnibus Budget Reconciliation Act
d. Unemployment Compensation Act
