M&IS 44150 Spring 2006 Hahn
KENT STATE UNIVERSITY
COLLEGE OF BUSINESS ADMINISTRATION
MANAGEMENT AND INFORMATION SYSTEMS
TOTAL QUALITY MANAGEMENT – M&IS 44150-002
Spring 2006 / Thursday 6:15 p.m. – 8:55 p.m.
INSTRUCTOR: Cindy L. Hahn
HOME PHONE: (330) 699-4548 (Before 10:00 p.m.)
EMAIL: cindy.hahn@goodrich.com
OFFICE HOURS: Thursday evening (after class). Other times by appointment.
TEXT: The Management and Control of Quality
Evans, James R. and William M. Lindsay, 6th edition
CASES: Harvard Business Review
URL: http://www.hbsp.com/relay.jhtml?name=cp&c=c98448
COURSE OBJECTIVES:
The objective of this course is to explore Total Quality Management (TQM) in a theoretical and practical way. The course will analyze the quality system, the management system, Six Sigma and the Technical System. It will study quality practices past, present and future. This course is reading and writing intensive.
STUDENT RESPONSIBLITIES:
· It is expected that students will attend class and be prepared to participate in class discussions of materials assigned. Student learning can be from a variety of sources, including material assigned from the text, outside reading, discussions of current business events, video tapes and outside speakers. The classroom lectures and discussions are an integral part of the course and necessary for your full understanding of the subject. You are expected to read all assigned material prior to class. Reading assignments will be from the Evans/Lindsay test and Harvard Business Review assigned cases. However some handouts will be provided and occasionally additional reading will be assigned for discussion. These will be distributed in class or a URL will be provided. Preparation of all readings will enable you to be an active participant in classroom activities and discussions and increase your comprehension and ability to think strategically.
· You are required to take all examinations.
CLASS CONDUCT AND COURSE POLICIES:
- Exercises will be turned in on time. Late exercises will not be accepted.
- Attendance in class and class participation is expected and may be taken into consideration in final grade.
- Makeup examinations will be given only for the most compelling and extraordinary reasons. If you are faced with a serious emergency, let me know beforehand. A makeup examination may be given as long as your action is before the fact and the reason is legitimate and compelling. The exam may be different from that which has already been given. Failure to follow these guidelines may result in a “0” for the test.
- Cell phones must be silenced upon entering the classroom. If a student’s cell phone rings during class or an exam the instructor reserves the right to ask the student to leave the room for the remainder of that class period. This is in accordance with the University policy on disruptions in the classroom.
ENROLLMENT:
Students have responsibility to ensure they are properly enrolled in classes. You are advised to review your official class schedule during the first two weeks of the semester to ensure you are properly enrolled in this class and section. Should you find an error in your class schedule, please correct it promptly. If registration errors are not corrected by the required date and you continue to attend and participate in classes for which you are not officially enrolled, you are advised now that you will not receive a grade at the conclusion of the semester for any class in which you are not properly registered.
WITHDRAWAL:
Check web site or course catalog for withdrawal deadlines. Withdrawal after the deadline results in a "W" on the official transcript.
STUDENTS WITH DISABILITIES:
University policy 3342-3-18 requires that students with disabilities be provided reasonable accommodations to
ensure their equal access to course content. If you have a documented disability and require
accommodations, please contact the instructor at the beginning of the semester to make arrangements for
necessary classroom adjustments. Please note, you must first verify your eligibility for these through the Student Disability Services (contact 330-672-3391) or visit {HYPERLINK "http://www.kent.edu/sds“} for more information on registration procedures.
CLASS CANCELLATION (SNOW DAYS):
Please note that the university makes the decision to hold or cancel classes based upon weather; I do not make this decision. Please listen to the radio, TV or check the KSU website if the weather turns bad. Please do not call me as I do not make this decision and can only refer you to the sources listed above.
GRADE CALCULATION: Your grade will be determined with the following weighting schedule:
25% -Test #1
25% - Test #2
25% - Test #3
15% - White Paper
10% - Participation and Attendance
The following grading schedule will be used:
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90 – 100 %= A
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80 - 89 % = B
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70 – 79 % = C
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60 – 69 % = D
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0 – 59 % = F
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Please note: Academic Honesty: Cheating means to misrepresent the source, nature, or other conditions of your academic work (e.g., tests, papers, projects, assignments) so as to get undeserved credit. The use of the intellectual property of others without giving them appropriate credit is a serious academic offense. It is the University's policy that cheating or plagiarism result in receiving a failing grade for the work or course. Repeat offenses result in dismissal from the University.
Quizzes, tests or final exams from previous semesters for this class may not be used as study guides. If you obtain current or previous quizzes, test or final exams for this class in any manner, you are hereby informed that this is considered to be cheating and appropriate disciplinary action will be invoked.
TENTATIVE SCHEDULE
DATES: TOPICS: TEXT/ASSIGNMENTS:
The Quality System
01//19 Introduction to Quality Chapter 1
Case: Learning from the Quality Movement
01/26 Introduction to Quality Chapter 1
Total Quality in Organizations Chapter 2
02/02 Total Quality in Organizations Chapter 2
Philosophies and Frameworks Chapter 3
02/09 Philosophies and Frameworks Chapter 3
Focusing on Customers Chapter 4
Case: The Ritz Carlton: Using Information Systems to
Better Serve the Customer
02/16 Focusing on Customers Chapter 4
Leadership and Strategic Planning Chapter 5
02/23 Leadership and Strategic Planning Chapter 5
Case Reviews
03/02 Exam #1 Chapters 1-5
03/09 Human Resource Practices Chapter 6
Case: Learning to Lead at Toyota
03/16 Process Management Chapter 7
03/23 Performance Measurement and Strategic Information Chapter 8
Management Case: The Balanced Scorecard: Measures that Drive
Performance
03/30 Spring Break
04/06 Building and Sustaining Total Quality Organizations Chapter 9
Case: When Times Get Tough, What Happens to
TQM?
04/13 Principles of Six Sigma Chapter 10
Case: Six Sigma: What Is It and How to Use It?
04/20 Exam #2 Chapters 6 -10
04/27 Statistical Thinking and Applications Chapter 11 (read through p.531)
Design for Six Sigma Chapter 12
Case: One More Time: Eight Things You Should
Remember About Quality
05/04 Tools for Process Improvement Chapter 13
Case: Alliant Heath System: A Vision of Total Quality
White Paper Due
05/11 Final Exam Chapters 11-13
Note: this syllabus is tentative and may be revised with notice from the instructor.
